Case Manager

Globalrefuge; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off: vacation, sick leave, ð

Parental leave and FMLA

403(b) with company match

Job summary

Global Refuge in Baltimore is seeking a dedicated Case Manager to deliver culturally centered case management, employment, and supportive services to newly arrived refugees and ORR-eligible populations at the Baltimore Welcome Center. The role supports self-sufficiency and integration through PIR, MG, and PC programs.

You will screen and enroll clients, create service plans, coordinate housing, education, healthcare, and benefits, maintain documentation, and collaborate with partners to connect

Qualifications

• Bachelor's degree in Social Work or related field, or two years of case management experience.
• Experience with refugees, immigrants, or limited English speakers preferred.
• Fluency in at least one major client language (e.g., Spanish, Arabic, Dari, French, Swahili).
• Proficient with MS Word, MS Excel, and database systems.
• Able to work in a fast-paced environment with strong attention to detail.

Responsibilities

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• Screen and enroll eligible families and individuals.
• Create service plans with clients to address needs and promote self-sufficiency.
• Coordinate housing, school enrollment, healthcare, and employment referrals.
• Maintain regular client contact and up-to-date case documentation.
• Deliver services per PIR, MG, and PC program guidelines.
• Engage with community partners to connect clients with resources and opportunities.
• Provide interpretation/translation and transportation as required.

Skills

Interpersonal skills

Active listening

Relationship building

Attention to detail

Education

Bachelor's degree in Social Work or related field

Tools

MS Word

MS Excel

Database programs

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Client Services Supervisor, the Case Manager will provide case management, employment, and supportive services to newly arriving refugees and other Office of Refugee Resettlement (ORR) eligible populations through the Baltimore Welcome Center. The position will support self-sufficiency and integration of newcomers. Direct service programs may include Program of Initial Resettlement (PIR), Matching Grant (MG), Preferred Communities (PC), or other programs.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• Assist in providing reception services to arriving refugees including airport pick up.
• Screen and enroll eligible families and individuals.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self- sufficiency.
• Consistently review service plan and update throughout the program period.
• Provide support to meet identified needs including housing, school enrollment, referral to healthcare, social services, benefits enrollment, and employment, as applicable.
• Maintain regular contact with clients in accordance with program requirement timeframe.
• Ensure the provision of gender-equitable services.
• Closely monitor service provision to ensure non-duplication with other federally funded programs.
• Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
• Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
• Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
• Maintain up-to-date documentation in client's case file and online database to ensure services are clearly documented throughout the client's service period.
• Submit programmatic reports as required.
• Deliver services in accordance with program and field office guidelines including PIR, MG, and PC.
• Attend stakeholder meetings and work with community partners to learn about resources for newly arriving refugees, other ORR-eligible populations, and/or asylum seekers and make referrals when needed.
• Cultivate new relationships with service providers, referral partners, and local employers.
• Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees and other ORR-eligible populations are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

Qualifications

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, highly preferred.
• Fluency in one of the key languages used by client populations is required (includes but is not limited to: Spanish, Arabic, Dari, French, Swahili).
• Proficient in the use of MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Must have reliable transportation, clean driving record, and valid insurance and be able to travel locally as required.
• Cross-cultural or international experience preferred.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.