Case Manager

St.-Vincent-De-Paul-of-Baltimore-2; Baltimore (MD); On-site; USD 48,000 - 60,000; Full time

Job summary

St. Vincent de Paul of Baltimore seeks a dedicated Case Manager to support families in a homeless shelter with goal‑oriented service planning, linked services, and ongoing housing stability efforts.

You will conduct client assessments, develop individualized plans, and coordinate with community partners for housing, health, and education needs, ensuring timely progress notes and compliant documentation.

Qualifications

• Bachelor’s Degree required; 2 years’ homeless services experience preferred.
• Associate’s Degree with 4+ years’ homelessness experience considered.
• Flexible schedule, weekends/evenings when needed.
• Confidentiality and empathy with vulnerable populations.
• Strong verbal and written communication; ability to collaborate.

Responsibilities

• Develops a detailed Service Plan with goals centered on housing stability.
• Coordinates action plans across housing, health, education, and employment services.
• Provides at least two case management sessions per month.
• Documents case notes and maintains progress in ISP and HMIS systems.
• Monitors client progress, links to community resources, and advocates for access to services.
• Develops 90‑day discharge/transitional plans to ensure ongoing support.
• Collaborates with internal/external stakeholders for coordinated care and transitions.
• Attends staff meetings and supports volunteer involvement as needed.
• Other duties as assigned by supervisor.

Skills

Case management

Communication

Empathy

Confidentiality

Time management

Critical thinking

Problem solving

Education

Bachelor's Degree

Associate's Degree

Tools

HMIS

Microsoft Office

Job description

DescriptionSUMMARYResponsible for providing high quality program-based case management services to families assigned to a homeless shelter within SVDP Homeless Services Division. The Case Manager assists clients in developing goals that lead to housing stability, monitors progress toward these goals, and provides structure, direction, and service linkage for participants to assist them in transitioning from shelter to permanent housing. Case Managers aid people across a variety of age groups, cultural backgrounds and varying mental and physical conditions. Case Managers act as an advocate for their client’s overall health and social stability to ensure they receive the appropriate level of care based on the client report and appropriate results of administered assessments. Case Managers develop service plans that best fit the needs of the individual or family being served. Case Managers develop transitional plans for clients to ensure they continue receiving excellent care after being discharged from an SVDP program, within the community or via another SVDP related program.PRIMARY DUTIESDevelops with each client or family a detailed Service Plan centered on goals that assist in maintaining stable housing. The Service Plan will include specific goals established and executed while the client or family is being triaged in their assigned program within the Homeless Services Division. Goals should be centered around housing stability, developing action plans aimed at successful attainment of goals and timelines for the following areas:Community service linkageFamily supportive servicesEmployment and Educational ServicesMental health supportFinancial needs and BudgetingSomatic health managementLandlord/Tenant Relationship and Community LivingEnsures the successful completion of assigned goals for client or family documented within the Individual Service Plan (ISP).Ensures timely and thorough case notes within external and internal documentation systems.Provides individual life skills support and support to address barriers to success.Provides a minimum of two case management sessions each month to participants.Monitors and provides community linkages for participants in the areas of health, mental health, education and employment, housing, mainstream benefits, and parenting assistance; if applicable.Collects monthly statistics and submits to Director as required.Complete applicable assessments for program participants to ensure proper services and resources are offered.Complete appropriate person-centered planning to develop short- and long-term goals which correlate with prescribed time the individual should be allotted support from their assigned program.Identify and provide linkage to community resources which will assist the client in achieving their own autonomous success.Advocate for clients, when applicable, to decrease the number of systemic barriers that may prevent the client from achieving success.Work collaboratively with internal and external stakeholders to ensure appropriate case coordination to ensure optimal communication and transition within the service delivery process.Gather relevant data via the identified organizational tools to properly monitor activities that aim to support the client in achieving short- and long-term goals within their time-of-service engagement.Develop transitional plan 90 days prior to discharge of every client and family household to ensure the implementation of transitional resources and service linkage for the continued success of the client.SECONDARY DUTIESKeeps updated on most effective means of accessing services available within the larger community and maintains an active database for referrals and community partners.Participates in registration and processing of participants via the electronic Homeless Management Information System (HMIS).Ensures that each participant agrees, understands, signs, and is in compliance with the Participant Service Agreement.Provides crisis intervention as and when needed.Represent St. Vincent de Paul of Baltimore to various groups, organizations, and service providers appropriately and within organizational standards.Upholds the vision, mission and values of St. Vincent de Paul of Baltimore.Attends all staff meetings and other meetings as directed.Supports a welcoming and positive environment for volunteers and works with them effectively.Other duties as assigned within the scope of the position.QualificationsQUALIFICATIONSBachelor’s Degree with 2 years’ experience working with persons who are homeless, at-risk for homelessness or those with a low socioeconomic status, required.Associate’s Degree with at least 4 years’ experience working with persons who are homeless, at-risk for homelessness or those with a low socioeconomic status, will be considered.Willing and able to work a flexible schedule, weekends, and evenings; if applicable.Knowledge of and respect for confidentiality.Having the ability to have empathy to support vulnerable populations.Motivational to encourage clients to follow their service plan and engage in service delivery.Strong verbal and written communication skills to work collaboratively with internal and external stakeholders.Critical thinking and problem solving to determine the best service plan for each client after assessing clients, analyzing notes from health care and social workers.Administrative organization to manage several different cases at once.Computer literacy to maintain and manage case records.PHYSICAL REQUIREMENTSENVIRONMENTAL CONDITIONS__X__ Primarily Indoor WorkTYPE OF WORK___X__MEDIUM WORK: Lifting 50 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.