Case Manager

The Salvation Army Southern California; Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

The Salvation Army McKinnell House in Anchorage seeks a dedicated Case Manager to provide direct services for shelter residents, conduct intakes, and support goal planning. You will document progress, coordinate referrals, and advocate for residents through community networks.

Responsibilities include data entry, developing individualized plans, meeting residents weekly, and ensuring compliance with CMS reporting. CPR/First Aid certification preferred on hire.

Qualifications

• Bachelor's degree in social work or related field or two years’ case management experience.
• Proficient in the use of general office equipment including computers.
• Knowledge and understanding of client and organization confidentiality requirements.
• Demonstrated ability to manage time effectively and to work harmoniously with clients, visitors, officers, and other personnel.
• Currently trained in CPR and first aid certificates or able to obtain within 60 days of employment.
• Current driver’s license with acceptable driving and criminal history records.

Responsibilities

• Conducts preliminary intake of all potential residents, matches potential families with room availability, and enters data into appropriate data bases such as HMIS, Bridges, etc..
• Completes intake paperwork, obtaining information regarding school for children, current medications, identification, and background history, identifies any State Children Services issues, and provides appropriate referrals when necessary.
• Issues Resident Handbook and goes over Case Management expectations.
• Provides direct case management services for shelter residents as needed, and meets with residents weekly to do goal planning and goal reviews and determine progress.
• Conducts client assessments to determine strengths and difficulties preliminary to case planning and communicates areas of concern or that need special attention (i.e. special diets, disabilities).
• Addresses challenges and difficulties and helps residents find solutions relating to employment, income, housing, education, and childcare.
• Advocates for homeless clients by attending appropriate community networking and task force meetings, and assists residents in completing applications, provides community resource information, and provides referrals and problem-solving assistance.
• Completes accurate and thorough documentation of contact with residents, other social service agencies, and programs as soon as possible following contact; assists with planning for successful discharge of residents.
• Communicates with the CMS regarding the progress and challenges of residents and submits monthly activity reports to CMS in a timely manner.
• Advocates for homeless clients by attending appropriate community meetings, participates in task forces and networks with other agencies and programs.
• Provides training to students and volunteers as requested; models team behavior; attends staff meetings and gatherings.

Skills

Time management

Confidentiality

CPR/First aid

Driver's license

Education

Bachelor's degree in social work or related field

Tools

HMIS

Bridges

Computers

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title

Case Manager

Corps/Department

Salvation Army, McKinnell House

Reports To

Program Manager

FLSA Status

Full-Time; Non-Exempt

Scope Of Position

The Case Manager provides direct case management for up to 16 families who reside at McKinnell House. The position performs client assessments, assists with client’s goal planning, and reviews progress toward the goal to facilitate families transitioning from homelessness to independent living. The Case Manager also acts as an advocate of the client families as they apply and seek services within the community.

Minimum Qualifications

• Bachelors’ degree in social work or related field or two years’ case management experience.
• Proficient in the use of general office equipment including computers.
• Knowledge and understanding of client and organization confidentiality requirements.
• Demonstrated ability to manage time effectively and to work harmoniously with clients, visitors, officers, and other personnel.
• Currently trained in CPR and first aid certificates or able to obtain within 60 days of employment.
• Current driver’s license with acceptable driving and criminal history records.

Essential Functions

• Conducts preliminary intake of all potential residents, matches potential families with room availability, and enters data into appropriate data bases such as HMIS, Bridges, etc..
• Completes intake paperwork, obtaining information regarding school for children, current medications, identification, and background history, identifies any State Children Services issues, and provides appropriate referrals when necessary.
• Issues Resident Handbook and goes over Case Management expectations.
• Provides direct case management services for shelter residents as needed, and meets with residents weekly to do goal planning and goal reviews and determine progress.
• Conducts client assessments to determine strengths and difficulties preliminary to case planning and communicates areas of concern or that need special attention (i.e. special diets, disabilities).
• Addresses challenges and difficulties and helps residents find solutions relating to employment, income, housing, education, and childcare.
• Advocates for homeless clients by attending appropriate community networking and task force meetings, and assists residents in completing applications, provides community resource information, and provides referrals and problem-solving assistance.
• Completes accurate and thorough documentation of contact with residents, other social service agencies, and programs as soon as possible following contact; assists with planning for successful discharge of residents.
• Communicates with the CMS regarding the progress and challenges of residents and submits monthly activity reports to CMS in a timely manner.
• Advocates for homeless clients by attending appropriate community meetings, participates in task forces and networks with other agencies and programs.
• Provides training to students and volunteers as requested; models team behavior; attends staff meetings and gatherings.