Case Management Supervisor: Lead Impact in Shelter

Miami Rescue Mission; Miami (FL); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

403b Retirement Plan

Paid Time Off

Holidays

Employee Discounts

Birthday/Work Anniversary Day Off

Job summary

Miami Rescue Mission's The Caring Place Center for Men in Miami, FL invites applications for a Full Time Case Management Supervisor. The CMS reports to the Assistant Centers Director and oversees case management, crisis intervention and referral services for residents and staff.

The role includes supervising Case Managers, ensuring documentation, coordinating with social services, and engaging in ministry activities while upholding faith-based principles.

Qualifications

• Requires a High School diploma or GED and at least two (2) years of experience in a homeless or similar ministry; Bachelor’s degree in Social Sciences, CAP Certification, and addictions/recovery training are preferred.
• Must have individual or group biblical teaching experience
• Must have a valid State of Florida driver’s license
• Must have the ability to make practical application of scriptural principles in relation to assisting residents overcome addictions
• Must have knowledge of homeless men and their needs: addiction etiology, recovery principles, relapse prevention, human growth and development; and biblically based counseling techniques
• Must be able to lead residents by personal Christian testimony
• Must be able to multi-task and make sound judgments in a fair and compassionate manner
• Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
• Must have computer literate have experience with MS Office Suite (Word, Excel and Outlook)

Responsibilities

• Oversee daily workflow of the department and supervise team of Case Managers
• Lead staff training and conduct staff performance evaluations
• Oversees all client progress notes and documentation
• Handles discipline of employees in accordance with company policy
• Takes initiative to make decisions that protect the Mission and benefit the residents
• Periodically reviews treatment plans and performs follow-up to determine quantity and quality of service being provided to residents
• Documents all case activity; prepares correspondence and completes appropriate paperwork; and prepares weekly and monthly reports according to company guidelines
• Reviews case files with direct reports and keeps the Assistant Centers Director informed
• Addresses performance issues in a timely manner and maintains a professional relationship with staff
• Secures the cooperation of social service agencies and local community resources to meet the needs of residents, and advocates for the development and/or maintenance of services for resident
• Updates Rommel database accurately and in a timely manner to generate correct information for reports
• Treats residents with respect, and shows love and compassion in all interactions
• Uses solid biblical principles to enhance positive life changes in residents
• Utilizes solid case management principles to oversee the care of resident.
• Is fair and consistent in resolving staff grievances, and fosters a cohesive team environment by practicing servant leadership
• Maintains a professional image when dealing with the public
• Solicits partnerships with community resources that can benefit residents
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

Skills

Interpersonal skills

Biblical counseling

Supervision

Multi-tasking

Public interaction

Education

HS diploma or GED

BA in Social Sciences or CAP preferred

Tools

MS Office Suite

Job description

Miami Rescue Mission's The Caring Place Center for Men in Miami, FL invites applications for a Full Time Case Management Supervisor. The CMS reports to the Assistant Centers Director and oversees case management, crisis intervention and referral services for residents and staff.

The role includes supervising Case Managers, ensuring documentation, coordinating with social services, and engaging in ministry activities while upholding faith-based principles.