Case Management Supervisor-Esperanza Immigrant Rights Project

Catholic Charities of Los Angeles, Inc; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Esperanza Immigrant Rights Project, a program of Catholic Charities of Los Angeles, Inc., seeks a Case Management Supervisor to lead four to five case managers serving immigrants and families in Southern California. The role includes overseeing intake, coordinating services with partners, and maintaining compliance with agency policies while personally carrying a caseload.

The ideal candidate holds a BA in social work or related field, has 4–6 years of case management experience, and is fluent

Qualifications

• Bachelor's degree in social work or a related field.
• Four to six years of case management experience or equivalent.
• Fluency in English and Spanish or Mesoamerican.
• Principles and practices of organization and administration.

Responsibilities

• Provides leadership and oversees case management services; supervises staff.
• Reviews and approves reports; ensures documentation complies with policies.
• Collaborates with Holistic Services Director and Program Director.
• Ensures staff comply with policies and procedures.
• Provides comprehensive intakes to clients; builds a strong, supportive relationship.
• Interviews and evaluates applicants; assesses client needs.
• Conducts in-home visits to assess placement and goals.
• Assesses client needs and abilities.
• Works with other agencies to connect clients to services.
• Records client information; compiles monthly statistics.
• Provides information and referrals to help clients achieve self-sufficiency.
• Maintains up-to-date program knowledge and data on services.
• Displays cultural sensitivity toward client populations.
• Performs related duties.

Skills

Fluency in English and Spanish

Counseling and assessment techniques

Organization and administration

Case management

Education

Bachelor's degree in social work or related field

Job description

Esperanza Immigrant Rights Project, a program of Catholic Charities of Los Angeles, Inc., is a non‑profit law firm which provides community education and legal representation to immigrant adults, families, unaccompanied minors, individuals with mental health issues, and in cases involving crimmigration. Esperanza has proudly provided legal services to immigrants and their families in Southern California for over 15 years. More information is available at www.esperanza-la.org.

The Case Management Supervisor [JG4.1]is responsible for supervising four to five case managers who provide case management services to individuals in immigration proceedings, including [JG5.1]unaccompanied immigrant children released from federal custody, and adults currently in and released from federal custody[JG6.1]. This position will also personally carry an appropriate caseload.

Responsibilities:

• Provides leadership and oversees case management services. Supervises, assigns, plans and evaluates work of assigned caseworkers.
• Reviews and approves reports and any needed paperwork, submits detailed and thorough documentation in compliance with policies, and prepares required reports in a timely manner.[JG1]
• Works cooperatively with Holistic Services Director [JG2] and Program Director.
• Ensure staff are providing services in compliance with [JG3] policies and procedures, and that staff are also in compliance with CCLA policies and procedures.
• Provide comprehensive intakes to clients to assess needs, goals, communicate expectations of the program and establish a strong, supportive relationship with the client. [JG4]
• Interviews and evaluates applicants for services, and assesses and identifies needs and abilities of clients. [JG5]
• As necessary and with supervisor approval, conduct in‑home/house visits with clients to assess placement needs, verify strategic goals and deliverables for each client.[JG6]
• Assesses and identifies needs and abilities of clients.
• Works with other agencies to ensure clients receive all needed services. Links clients to existing agencies and community resources, including advocacy.
• Records client‑related information and compiles monthly statistics of services provided.[JG7]
• Provide information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and reaching self‑sufficiency[JG8] .
• Maintain up-to-date programmatic knowledge, data of all services (health department, social security, public school system, etc.) involving Esperanza clients.[JG9]
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Performs related duties as required.

Qualifications:

• Bachelor's degree in social work or a related field.
• Four to six years of case management experience or equivalent of education and experience.
• Fluency in English and Spanish or Mesoamerican.
• Counseling and assessment techniques.
• Principles and practices of organization and administration.