Case Management Supervisor

Bethany; Kalamazoo, Northern (MI, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

403(b) retirement plan with employer 2

Generous time off and holidays

Parental leave

Education reimbursement

Wellness program

Job summary

Bethany Christian Services in Kalamazoo, MI is seeking a Case Management Supervisor to lead case management teams within a faith-based program serving refugees and other populations.

You will supervise staff, coordinate intake and referrals, and ensure compliance with licensing and program standards while promoting compassionate, trauma-informed care.

Qualifications

• Master's degree or higher in a behavioral sciences or social services field with supervisory experience.
• Bachelor's degree with four years of progressive supervisory and case management experience, at least one year managing others.
• Active Child Welfare Certification in the state of the work location may be required.
• Ability to provide clinical, therapeutic, and crisis intervention support.
• Strong communication, problem solving, and integrity are essential.

Responsibilities

• Lead, model, and mentor Sanctuary Model of Care principles in case management teams.
• Supervise staff in alignment with program, agency, DHHS licensing, BAL, and COA requirements.
• Distribute case assignments fairly and monitor workload.
• Develop and update program operation manuals.
• Hire, train, and orient new staff; conduct supervision meetings.
• Coordinate intake, referrals, discharge and aftercare processes.

Skills

Supervisory experience

Case management

Leadership

Verbal & written communication

Crisis intervention

Problem solving

Adaptability

Integrity

Education

Master's degree in behavioral sciences / human services / social services

Bachelor's degree + 4 years management experience

Active Child Welfare Certification

Licensure/registration as applicable

Job description

Job Category: Social Services - Refugee & Immigrant Program

Requisition Number: CASEM001584

• Posted : August 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

MI-KZoo-6687 Seeco Dr
Kalamazoo, MI 490095970, USA

• Pay or shift range: $60,000 USD to $65,000 USD This is the expected starting range for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Case Management Supervisor, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Lead, model, and mentor the development of Sanctuary Model of Care principles in case management team and the programs;
• Supervise staff in alignment with job requirements, program and agency expectations, DHHS licensing, BAL, and COA requirements;
• Effectively distribute case assignments in a fair and equitable manner;
• Develop, update, and maintain the program operation manuals;
• Promote effective operations through hiring, training, and orientation of new hires;
• Conduct weekly individual and team supervision meetings with direct reports and interns;
• Build and sustain a cohesive team while cultivating a positive employee morale;
• Ensure agency policies and procedures are enforced through employee evaluations, conference request, time sheets, and reimbursement vouchers;
• Manage employee vacation scheduling to ensure adequate coverage for program service needs;
• Ensure integration of case management personnel with treatment team outcome and therapeutic needs;
• Stay up to date on current industry trends and theories while recommending changes in agency policies and practices when appropriate;
• Participate in the preparation of annual budget, goals and objectives for the program;
• Develop, maintain, and enhance positive work relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals;
• Actively participate in community forums relevant to primary job responsibilities;
• Effectively and efficiently track all report submissions to ensure timeliness and accuracy;
• Attend training as needed and apply newly gained knowledge to provided service;
• Maintain an awareness of current trends, theories, state licensing regulations, legislation and practices through the review of professional journals and literature, participation in relevant educational forums;
• Attend project teams, local, and national meetings to enhance provision of services to populations served;
• Receive and process intake and referrals in a timely manner;
• Establish and maintain post residential placement options including a network of SIL homes;
• Coordinate discharge and aftercare services in conjunction with Aftercare Specialist;
• Develop community resources for youth including job placements and volunteer opportunities;
• Participate in and ensure that on-call system meets program needs;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Master's degree in behavioral sciences, human services or social services field from an accredited college and four (4) years of progressive employment experience that demonstrates supervisory and case management experience;

OR

• Bachelor's degree and four (4) years of progressive employment experience that demonstrates supervisory and case management experience. At least one (1) year of experience managing others;
• Active Child Welfare Certification in the state of the work location may be required;
• Obtain and maintain the appropriate professional licensure and registration, if applicable;
• Demonstrated ability with providing excellent clinical, therapeutic, and crisis intervention skills;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Work well under pressure and adaptable to change;
• Exhibit integrity and good moral character to provide appropriate care;
• Possess the relevant experience and/or qualifications to work with these clients and clients with special needs; and,
• Be properly trained and licensed, as necessary;
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.
• Results of medical examination (as required by State Licensing, including results of TB tests and immunization records).
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.