Case Management Specialist - Supportive Housing

The Salvation Army International; Nashville (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off (PTO) and Holiday Pay

Life Insurance

Retirement Plans and more!

Job summary

The Salvation Army is seeking a skilled Lead Case Manager in Nashville, TN, to guide a team of case workers in delivering long-term, structured services within emergency shelter and transitional housing programs.

The role requires a Bachelor’s degree in Social Work or related field and 4+ years of direct case management experience, with supervisory experience preferred. You will coordinate program plans, monitor progress, and advocate for clients to access housing and supportive services.

Qualifications

• Bachelor's degree in Social Work, Behavioral Science, or related field.
• Four years of progressively responsible experience providing direct case management services; one year supervisory experience preferred.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Lead the case management team and serve as a first point of contact for service questions.
• Provide staff training and ensure team meets impact measures for grants and contracts.
• Maintain accurate case records and HMIS data; generate monthly statistical reports.

Skills

Case management

Staff training

Client interviewing

Documentation and HMIS

Education

Bachelor's degree in Social Work or related field

Tools

HMIS

Job description

Location: The Southern Territory Headquarters – Nashville, TN

About this opportunity:

Serves as lead worker to case management staff, serves as the first point of contact for questions about services; interviews accepts, and provides comprehensive, long-term, structured, complex case management services for an assigned caseload of clients participating in an emergency shelter and established transitional housing programs; understands the uniqueness of the client's history to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for clients to acquire services that will enable them to cope with their environment functionally; ensures constant compliance with funding requirements.

Key responsibilities:

• Serves as the lead worker to other case management staff.
• Provide training to staff.
• Ensures that team members are meeting impact measures in relationship to grants and contracts.
• Prepares and maintains case records and logs on all assigned clients; ensures accuracy and completeness; and enters pertinent information into the Homeless Management Information System (HMIS).
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Assists clients in locating/securing affordable housing; works closely with clients to transition into the new housing; refers clients to appropriate Corps programs or other agencies based on client's needs and in accordance with their program plan.
• Establishes unique, comprehensive short and long-term program goals (six months or more) with eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, work history, housing history, etc.; explains goals to clients in a manner that is easily understood; consistently counsels client on ways to work toward financial self-sufficiency and housing stability while in the program.
• Conducts orientation of new staff members
• Completes and articulates discharge plans to clients exiting the program.
• Interview applicants to determine eligibility for program enrollment based on established program guidelines and requirements; conduct needs assessment, obtain pertinent information, and refer applicants to other agencies if not appropriate for the program.

What we are looking for in you:

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

And

Four years of progressively responsible experience providing direct case management social services, including accessing clients' needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, with one‑year supervisory experience preferred,

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clear and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Work involves driving a vehicle to off‑site meetings, where physical discomforts associated with changes in weather or noise, dust, dirt, and the like may occur.

Employee Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled