Case Management Specialist, Non-Bilingual

Jobtailor; Oakland (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Oakland, CA is seeking a dedicated Case Manager to oversee a caseload, coordinate health goals, and support a multidisciplinary care team. You will leverage evidence-based approaches, outreach, and community referrals to ensure timely follow-ups and effective care planning.

Ideal candidates will have 1+ year of experience, reside in California, and demonstrate cultural fluency, empathy, and strong organizational skills.

Qualifications

• 1+ years of general work experience (Case Management preferred).
• You are physically located in California.
• Strong understanding of cultural fluency.
• High degree of empathy.
• Ability to work collaboratively in a multidisciplinary team.
• An eye for optimization.
• Organizational skills.
• Ability to remain patient when faced with adversity.
• Strong technical skills and comfort with technology innovation, including CRM databases, basic Excel, Word, email, and video conferencing.
• A valid driver’s license and auto liability insurance.

Responsibilities

• Maintain ongoing caseload of individuals through evidence-based approaches to promote engagement and health goals.
• Use relationship-based strategies to support members with social support navigation.
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members.
• Work with member to identify health/wellness goals and incorporate into Health Action Plan/Shared Care Plan.
• Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks.
• Collaborate on care issues with Enhanced Care Management team through systematic case reviews.
• Meet monthly encounter metrics to ensure compliance with health plan regulations.
• Identify and break down barriers to ensure continuation with the program.
• Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
• Coordinate physical care management appointments through collaboration with external and internal providers.
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.

Skills

Case management

Cultural fluency

Empathy

Team collaboration

CRM databases

Technical proficiency

Tools

CRM databases

Excel

Word

Email

Video conferencing

Job description

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Requirements

• 1+ years of general work experience (Case Management preferred)
• You are physically located in California
• Strong understanding of cultural fluency
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

Core Competencies

Demonstrates expertise in case management and health goal achievement through evidence-based approaches, while effectively collaborating with multidisciplinary teams and utilizing technology for member support and engagement.

Highest-signal resume keywords

• Case Management Experience
• Cultural Fluency
• Empathy
• Collaboration in Multidisciplinary Teams
• Technical Skills with CRM Databases

ATS Optimization Keywords

Hard Skills

• Health Action Plan Development
• Social Support Navigation
• Telephonic Outreach
• Referral Management
• Health Goal Identification

Soft Skills

• Organizational Skills
• Patience
• Optimization Mindset

Certifications & Qualifications

• Valid Driver’s License
• Auto Liability Insurance

Industry Keywords

• Evidence-Based Approaches
• Health Plan Regulations
• Community Supports
• Care Management
• Enhanced Care Management

Tools & Technologies

• CRM Databases
• Excel
• Word
• Email
• Video Conferencing