Case Management Specialist - Generalist

Compass United; Dallas (TX); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement plan

Additional employer benefits

Job summary

Compass United is seeking a dedicated professional to support safety visits, crisis intervention, and case management for families across the United States. The role emphasizes compassionate, respectful engagement while ensuring regulatory compliance and high-quality service delivery.

You will work in a community-based environment with significant travel, collaboration with immigration stakeholders, and coordination of referrals and documentation to support safety and well-being.

Qualifications

• Bachelor’s degree in an accredited program (social work, psychology, criminal justice, sociology, or related field)
• Graduate degree preferred in a relevant discipline
• Minimum 3 years of related experience including crisis intervention and case management
• Experience with immigrant populations and child welfare preferred
• Certifications include Integrated Case Management, First Aid, CPR, Emergency Behavior Management

Responsibilities

• Meet all federal and state regulatory guidelines and standards applicable to the position
• Maintain a caseload per agency policies and licensing/contract standards
• Participate in workshops, seminars, and professional development activities
• Maintain a minimum number of weekly contacts with children and families
• Provide feedback and support to crisis line staff to ensure appropriate crisis response and follow-up

Skills

Crisis intervention

Case management

Bilingual English/Spanish

Community engagement

Education

Bachelor’s degree in social work/psychology

Graduate degree preferred

Tools

Integrated Case Management

First Aid

CPR

Emergency Behavior Management

Job description

It’s a great feeling to work for a company that does so much good for others around the world!

Join Compass United and make a meaningful impact in the lives of children and families nationwide.

Through our Safety Verification Initiative (SVI), we deploy dedicated professionals across the United States to conduct in‑person safety visits, support vulnerable families, and help ensure the well‑being of children in their communities. Every interaction is guided by professionalism, compassion, cultural awareness, and a commitment to protecting the dignity of those we serve.

At Compass United, you’ll be part of a mission‑driven organization focused on safety, respectful engagement, quality service, and national impact. Supported by comprehensive training, experienced leadership, and a strong operational network, you’ll have the opportunity to make a real difference while advancing our mission to ensure the dignity, safety, and well‑being of all those we serve. If you’re passionate about helping others and creating safer communities, we invite you to join our team.

ALL Benefits available on the first day of employment.

• 100% employer‑paid medical, dental, and vision insurance
• Retirement plan options
• Additional employer‑sponsored benefits available

Ask your recruiter for a complete overview of the benefits available to you. Be advised, positions are currently tentative on contract and funding.

Hourly Rate:

$ 31.44 an hour.

Language Requirement:

• English and Spanish Fluency

Schedule:

M - F

Work Environment:

Community‑based; Travel up to 75% of the work week.

Academic Requirement:

• Required – Bachelor’s or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study
• Strongly Preferred – Graduate degree from an accredited program/university

Certifications:

• Integrated Case Management
• First Aid
• CPR
• Emergency Behavior Management

Work Experience:

• Required – Three (3) years of related experience including experience working in crisis intervention and case management
• Preferred – Experience in working with immigrant populations and child welfare

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with children and families.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
• Engage and involve children and their sponsors in the casework process.
• Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
• Work evenings, weekends and holidays as needed or requested by position supervisor.
• Implement Compass United safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass United professional and ethical standards of conduct outlined in Compass United employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
• Travel/commute to the office as scheduled.

Other Responsibilities:

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly face to face or phone supervision with the supervisor.
• 75% travel, including car, train, and flight transportation and overnight stays.
• Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well‑being of assigned children and families.
• Meet all deadlines required by program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

Compass United is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.