Case Management Specialist

Entertimeonline; Eastville (VA); On-site; USD 28,000 - 58,000; Full time

Job summary

Entertimeonline in Eastville, VA, seeks a Case Management Specialist to coordinate care across providers, patients, and insurers, ensuring access to chronic and preventive services. Based at FCHC with 1–2 days weekly travel to OCHC, you will link care through EMR and drive patient engagement.

The role requires an LPN/RN license or MA with 5+ years clinical experience, plus Excel proficiency, CPR, and strong communication. A team player with attention to detail is essential.

Qualifications

• LPN/RN license with clinical experience required, or Medical Assistant with minimum five years clinical experience.
• Clinical experience with chronic disease management.
• Knowledge of Microsoft Excel required.
• Professional, self-motivated with strong communication, teamwork, and customer service.
• Must maintain current CPR for life cycles.
• Excellent internal and external customer service skills.
• Understanding of standards and protocols for certifications by outside agencies.
• Bilingual patient care is a plus.
• Valid driver’s license and reliable transportation.

Responsibilities

• Identify patients at risk for attribution loss and coordinate care to improve engagement and self-care.
• Monitor ER/discharge reports to identify high-risk patients and coordinate their services.
• Initiate transitions of care visits daily.
• Close healthcare gaps to improve UDS and HEDIS quality measures.
• Generate a minimum of 750 telephone encounters annually.
• Medicare outreach: ~150 outreach attempts per month.
• Access EMR of referral sources to update patient records.
• Liaise with community partners to capture care coordination activity in the EMR.
• Attend a minimum of two community events per year.
• Other duties as assigned by Case Management Coordinator.

Skills

LPN/RN license

Clinical experience

Excel knowledge

CPR certification

Customer service

Driver's license

Attention to detail

Education

High school

Job description

Contact information

• Location 17068 Lankford Highway,Eastville, VA, 23347,United States
• Base Pay $20.00 - $42.00 / Hour
• Job Category Clinical
• Employee Type Flexi
• Required Degree High school

• Phone [phone] x1123

Description

The Case Management Specialist works with providers, patients, and insurance companies to help ensure patients receive the highest level of care, assisting them with their chronic care and preventative care needs to help reduce long-term health concerns and hospitalizations. They educate patients on the benefits of recommended preventative care services and build rapport with them to improve patient engagement, self-care management, and adherence to their individualized plan of care. They track patients’ chronic care needs and work with teams within the organization to identify barriers for patients accessing care and link them to community resources. They act as a liaison, collaborating with our community partners and other healthcare organizations to ensure continuity of care and care coordination activity within the EMR.

Requirements

• LPN/RN license with clinical experience required , or Medical Assistant (MA) certification with a minimum of five years clinical experience in a medical setting.
• Clinical experience with an understanding of chronic disease management and knowledge of all life cycles required.
• Knowledge of Microsoft Excel required.
• Individual must be professional, self-motivated and have strong attention to detail, communication, teamwork, customer service and computer skills.
• Must maintain current CPR for all life cycles.
• Must demonstrate excellent internal and external customer service skills.
• Employee must demonstrate an understanding of the intent, and follow standards, guidelines and protocols related to achieving and maintaining certifications by outside agencies.
  
• Ability to provide bilingual patient care is a plus.
• Must have valid driver’s license and reliable transportation.

NOTE: This position would be based at FCHC, with travel to OCHC 1-2 days per week.

Summary

• Identify patients who are at risk for attribution loss and coordinate care to improve patient engagement and self-care management, while assessing barriers to care.
• Responsible for monitoring emergency room/ discharge reports from the hospital to identify patients in the population and assist in the coordination of services for high-risk patients and focused populations while utilizing appropriate triage protocols.
• Initiate transitions of care visits daily.
• Assist in closing healthcare gaps to improve Uniform Data System (UDS) and Healthcare Effectiveness Data and Information Set (HEDIS) quality measures that align with health system goals.
• Generate a minimum of 750 telephone encounters annually.
  • The Case Management Specialist assigned to Medicare is expected to complete a minimum of 150 Medicare outreach attempts per month (approximately 37.5 calls per week).
• Access electronic medical record (EMR) of referral sources to obtain diagnostic and lab results to update the patient's EMR.
• Act as liaison to community partners and capture care coordination activity within the electronic medical record (EMR) while effectively communicating with the hospital case management team and local skilled nursing facility personnel to facilitate coordination of specific patient care issues.
• Attend a minimum of two community events per year.
• Other duties and tasks as directed by the Case Management Coordinator.

ADDITIONAL DUTIES IF ASSIGNED TO CHRONIC CARE:

• Act as a liaison between Chronic Care Management (CCM) vendor and communication with patients and ESRH staff.
• Routinely audit enrollment and monthly calls for quality assurance purposes.
• Ensure all required elements are documented for CCM and related Annual Wellness Visits (AWV) component billing.
• In collaboration with the Health Education Team, schedule and complete Annual Wellness Visits (AWV) or Initial Preventative Phy sical Exam (IPPE).
  • The Case Management Specialist assigned to Medicare Annual Wellness Visits (AWV) is required to complete at least fifteen (15) AWVs per month.
• Collaborate with community partners to promote Chronic Care Management.
• Scan schedules for eligible patients for the CCM program and promote at point-of-care, based on volume.