Case Management Specialist

West Virginia Department of Health; Charleston (WV); On-site; USD 48,000 - 64,000; Full time

Job summary

The West Virginia Department of Health is seeking a Case Management Specialist to join the Office of the Chief Medical Examiner (OCME) in Charleston. This role serves as the central link between agency sections and forensic pathologists, providing clerical, research, and technical support to manage medicolegal death investigation case files.

You will work with assigned physicians, maintain case timelines, and ensure privacy and ethical standards in handling sensitive materials.

Qualifications

• Medical terminology familiarity or medical records management experience.
• Secretarial experience, digital transcription, and accurate typing skills.

Responsibilities

• Provide direct administrative assistance to one or more forensic pathologists.
• Gather data, documents, and evidence to supplement autopsy findings.
• Organize case records and manage data entry in the electronic system.
• Act as a key point of contact for external stakeholders and route completed reports.
• Handle transcription, professional correspondence, mail, typing, and forms.
• Maintain accuracy across all reports to determine cause and manner of death.

Skills

Medical office background

Administrative skills

Analytical mindset

Job description

Are you a highly organized administrative professional looking for a meaningful career in state public health?

The West Virginia Department of Health is seeking a Case Management Specialist to join the Office of the Chief Medical Examiner (OCME) in Charleston. In this vital role, you will serve as the central link between our diverse agency sections and our forensic pathologists. You will work directly with assigned physicians, providing the essential clerical, research, and technical support needed to manage medicolegal death investigation case files. This is a unique opportunity to apply your administrative talents to the critical fields of public health and forensic science.

Key Responsibilities

• Pathologist Support: Provide direct administrative assistance to one or more forensic pathologists.
• Case File Workflow: Gather critical data, documents, and evidence to supplement autopsy findings.
• Records & System Management: Organize case records and manage data entry in the electronic system.
• Stakeholder Relations: Act as a key point of contact for external stakeholders and route completed reports.
• Office Operations: Handle transcription, professional correspondence, mail, typing, and forms.
• Quality Assurance: Maintain strict accuracy across all reports to determine cause and manner of death.

Qualifications & Helpful Skills

We will provide training on our specific procedures, but experience in any of the following fields will help you transition smoothly into this role:

• Medical Office Background: Familiarity with medical terminology or medical records management.
• Administrative Skills: Previous secretarial experience, digital transcription, and accurate typing skills.
• Analytical Mindset: Basic experience or exposure to investigative environments or legal document handling.

What We Are Looking For

• Discretion & Resilience: Ability to maintain absolute confidentiality while routinely handling sensitive and graphic case contents (including death scenes and autopsy photographs).
• Detail-Oriented Professionals: Exceptional organization skills to manage complex, interconnected case timelines.
• Team Players: Collaborative individuals ready to join a dedicated Charleston-based team (17 Specialists, 2 Support staff, and 1 Supervisor).
• Clear Communicators: Confident professionals capable of managing high-stakes telephonic and written interactions.

Position Requirements

• Successful completion of an initial pre-employment background check.
• Maintenance of subsequent background checks for continued employment.
• Absolute adherence to the highest privacy and ethical standards.