Case Management Liaison - Fixed Term

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 50,000 - 57,000; Full time

Job summary

Stanford Health Care in Palo Alto is seeking a capable discharge planning and care coordination professional to join our patient care team. You will work with Case Managers and Social Workers to coordinate resources, communicate with review organizations, and support transitions of care for diverse patient populations.

Your role focuses on documenting in the medical record, conducting utilization reviews, and contributing to process improvements while delivering compassionate, patient-centered

Qualifications

• High School Diploma or GED required.
• Three (3) years of progressively responsible and directly related work experience.
• Knowledge of medical terminology and healthcare workflow.

Responsibilities

• Communicates utilization review, discharge planning and related information to internal and external customers.
• Assists with compiling resource information and developing resource files.
• Gathers clinical, psychosocial and financial information and communicates with appropriate health care team members.
• Participates on patient care teams and contributes to goal setting and process improvements.
• Performs admission, concurrent and retrospective reviews under the direction of the Case Manager.

Skills

Team coordination

Communication

Healthcare terminology

Interdisciplinary collaboration

Problem solving

Documentation

Education

High School Diploma or GED

Tools

EMR/EHR systems

Windows OS & MS Office

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America)

Why work at Stanford Medicine | Stanford Health Care (SHC)?

If you are looking for a career opportunity that involves teamwork, follow up, and coordinating care, this could be the place for you. We are a team that celebrates, uplifts, and empowers our employees. Join a team with great autonomy and have a great opportunity for growth. This is a Stanford Health Care job.

A Brief Overview

This job family is responsible for performing selected delegated functions related to discharge planning, utilization management and patient care coordination.

Communicate and collaborate with the Case Managers, Social Workers and other interdisciplinary team members in coordination of resources and services.

Communicate with review organizations, vendors, providers and other external customers.

Serve as a designated member of the patient care team and work collaboratively under the direction of the Case Managers and Social Workers.

Locations

Stanford Health Care

What you will do

• Assists with compiling resource information and developing resource files.
• Communicates utilization review, discharge planning and other related information to internal and external customers, including nursing staff, interdisciplinary team members and review organizations.
• Considers age specific needs of the patient as appropriate and effectively communicates and interacts w/PTS, families, staff and members of the community diverse backgrounds.
• Documents in the medical record according to established guidelines.
• Gathers clinical, psychosocial and financial information and communicates with appropriate health care team members, referring patients to professional staff based on established guidelines.
• Participates on designated patient care teams, contributes to goal setting, process improvement and achievement of desired team outcomes.
• Performs admission, concurrent and retrospective reviews under the direction of the Case Manager, following established guidelines.
• Performs clerical activities and data entry related to discharge planning, utilization review, housing, patient care funds, patient disposition, community referrals and quality indicators.
• Reviews daily admission data and checks inpatient insurance benefits, authorized days and concurrent review requirements.
• Verifies post-hospitalization benefits.
• Arranges and coordinates transportation, post-hospital placement, services and equipment.

Education Qualifications

• High School Diploma or GED equivalent

Experience Qualifications

• Three (3) years of progressively responsible and directly related work experience

Knowledge, Skills and Abilities

• Ability to adjust communications to fit the needs and level of understanding of the receiver
• Ability to exercise calmness in stressful situations
• Ability to solve problems and identify solutions
• Ability to speak and write effectively at a level appropriate for the job
• Ability to work well with individuals at all levels of the organization
• Knowledge of medical terminology
• Knowledge of Windows-based office software, computers and operating systems

Licenses and Certifications

None

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $36.48 - $41.09 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.