Case Management Discharge Planning Assistant

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Boston is searching for a Discharge Planning Assistant to provide administrative support in the Care Transitions Department. The ideal candidate will collaborate closely with RN Case Managers and require strong computer skills, excellent communication, and a background in healthcare. This full-time position offers an opportunity to make a significant impact on patient care and transitions.

Qualifications

• Minimum of 2 years experience in healthcare.
• Knowledge of Post-Acute community resources.
• Ability to work under supervision and also as part of a team.

Responsibilities

• Supports the care transitions discharge functions.
• Provides support to RN Case Managers.
• Assists with securing patient resources as requested.

Skills

Excellent computer skills

Strong communication skills

Interpersonal skills

Customer service skills

Assessment and problem-solving skills

Organizational skills

Knowledge of medical terminology

Education

High School Diploma or GED

Associates Degree or Bachelor’s Degree

Tools

Meditech

Epic

Cerner

MS Outlook

Job description

Job Overview

Discharge Planning Assistant with the Care Transitions Department. This role works on the care transitions team, collaborating with Inpatient RN Case Managers. The position provides administrative and operational support to organize the Care Transitions Department, with time spent on clinical units interacting with patients, families, clinical staff, and other internal and external customers. Location: Boston, MA.

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

The Discharge Planning Assistant reports to Care Transitions leadership and provides direct administrative support to the discharge planning process. This position will spend time on clinical units and directly interact with patients and their families, clinical and ancillary hospital staff, and other internal and external customers.

Responsibilities

• Supports the care transitions discharge functions by entering referrals as directed. Supports the gathering of clinical information for payor authorizations. Provides required documentation to third-party vendors in order to secure post-acute transition services
• Provides direct support to the RN Case Manager in the clinical units
• Verifies patient demographics, including address, telephone number, and insurance
• Verifies the presence of health care proxy
• Distributes regulatory notices and completes all required documentation
• Assists with securing patient resources as requested
• Assists with post-acute referral process and monitors status and follows up on screening determinations, as necessary
• Identifies in-network providers, for example, VNA, DME vendors, rehabilitation facilities, etc
• Collaborates with the RN Case Manager to facilitate timely discharge to the next level of care
• Demonstrates thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Careport, EMR, and Outlook
• Collects/inputs data or information in appropriate databases as indicated by the Care Transitions leadership
• Provides documentation to patient/family/caregiver under the direction of RN Case Managers
• Independently identifies and communicates any problems or issues that affect departmental goals and outcomes
• Performs routine tasks such as opening mail, providing accurate and appropriate information to callers, and other clerical duties

Education

• Required: High School Diploma or GED
• Preferred: Associates Degree or Bachelor’s Degree

Experience

• Required: Excellent computer skills, including proficiency with various computer systems to perform assigned duties, including but not limited to Meditech, Epic, Cerner, MS Outlook
• Strong communication, interpersonal, and customer service skills
• Excellent assessment and problem-solving skills
• Preferred: Knowledge and understanding of medical terminology
• A minimum of 2 years experience in healthcare
• Knowledge of Post-Acute community resources
• Strong organizational and prioritizing skills

Certifications

• BLS

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

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Equal Opportunity Employer/Veterans/Disabled