Case Management Coordinator (Office Specialist 2)

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Excellent benefits package

Public Service Loan Forgiveness

Job summary

State of Oregon in Albany, OR is seeking two Case Management Coordinators (Office Specialist 2) to join the Child Welfare team. This on-site, full-time position supports field staff, handles clerical tasks, data entry, and reception duties to aid caseworkers and supervisors.

The role requires two years of general clerical experience and an associate degree or equivalent combination of education and experience.

Qualifications

• Two years of general clerical experience including keyboarding or word processing.
• Associate degree in any field.
• An equivalent combination of education and experience.

Responsibilities

• Provide support to field staff, agency staff, foster resource families, providers and the public.
• Completing and verifying data entry to ensure information is correct in OR-KIDS.
• Cover all reception and phone duties as needed within the team.
• Assist with duties relating to fleet vehicles.

Skills

Front desk experience

Data entry

Customer service

Communication

Trauma-informed

Education

Associate degree

Equivalent education/experience

Tools

OR-KIDS system

Word processing

Keyboarding

Job description

Position Title: Case Management Coordinator (Office Specialist 2)

Agency: Department of Human Services

Position Type: Employee

Salary Range: $3,515 - $4,738

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills? Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well‑being of those we serve. If this sounds like something you would be interested in, we can’t wait to hear from you! Let’s work together and make a difference in the lives of those we serve!

Our Office Specialists are key players in providing clerical support to caseworkers and supervisors at the Child Welfare agency.

We are seeking two Case Management Coordinators (Office Specialist 2) to join our Albany Child Welfare team.

Summary Of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon's most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As a Case Management Coordinator, You Will

• Provide support to field staff, agency staff, foster resource families, providers and the public.
• Completing and verifying data entry to ensure all information entered and uploaded into the Child Welfare OR-KIDS information system is correct.
• Cover all reception and phone duties as necessary within the team when needed.
• Assist with all duties relating to the fleet vehicles.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.

Essential Attributes

• Experience performing front desk or reception duties, including assisting customers, providing information, and managing routine administrative tasks.
• Experience explaining rules, regulations, procedures, or program requirements related to a specific service or program to individuals.
• Experience using computer systems to enter, process, verify, and maintain detailed information accurately.
• Experience communicating calmly and de-escalating clients in stressful and emotionally charged situations.
• Experience working effectively with individuals from a wide variety of backgrounds and adapting communication or services to meet different needs.

Working Conditions

• Your work schedule will be Monday - Friday from 8 am - 5 pm PT on-site in Albany, OR; hours may fluctuate based on service needs. Remote opportunities will not be available.
• Your role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks And Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• The recruiter for this position is Heather Whelan. If you contact the recruiter, please include the job requisition number: REQ-207163.
• Email: [e-mail]
• Phone (call or text): 503-979-8682