Case Management Coordinator - Field (Will County)

CVS Health; New Lenox (IL); Hybrid; USD 29,000 - 62,000; Full time

Job summary

CVS Health in Illinois is seeking a Case Management Coordinator to support Medicare/Medicaid members, coordinating care plans, scheduling appointments, and guiding benefits education using care management tools. This remote-hybrid role requires reside Will County, IL, and 50–75% travel within surrounding areas.

You will evaluate member needs, identify barriers, coordinate care activities, and engage with providers and community resources to improve health outcomes.

Qualifications

• 2+ years experience in behavioral health, social services or related field.
• 2+ years of electronic documentation experience and Microsoft Office applications.

Responsibilities

• Evaluate members' needs and eligibility and recommend approaches to case resolution.
• Identify high-risk factors and coordinate appropriate referrals to care management.
• Coordinate and monitor assigned care plan activities and progress.
• Engage with healthcare providers and community resources to improve outcomes.
• Support member engagement and participation in care decisions.

Skills

Behavioral health experience

Social services experience

Electronic documentation experience

Education

Bachelor's degree in behavioral health or related field

Tools

Microsoft Office applications

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Program Overview

Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country.

Position Summary / Mission

The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources.

Fundamental Components

• Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.
• Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
• Coordinates and implements assigned care plan activities and monitors care plan progress.
• Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
• Identifies and escalates quality of care issues through established channels.
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
• Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
• Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
• Engages with colleagues in ongoing team meetings and offers peer mentoring/training.
• Helps member actively and knowledgably participate with their provider in healthcare decision-making.
• Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Remote Work Expectations

This is a remote-hybrid role; candidates must have a dedicated workspace free of interruptions. Dependent must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.

Required Qualifications

• -Candidate must reside in Will County, Illinois
• -Must be willing and able to travel 50-75% of the time in Will county and surrounding areas. (Reliable transportation required + Mileage is reimbursed per our company expense reimbursement policy)
• -2+ years experience in behavioral health, social services or appropriate related field equivalent to program focus
• -2+ years of experience of electronic documentation experience and Microsoft Office applications

Preferred

• - Case management and discharge planning experience
• - Managed Care experience preferred

Education

• - Bachelor's degree or non-licensed master level clinician required with either degree being in behavioral health or human services (psychology, social work, marriage and family therapy, counseling)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive pr