Case Management Coordinator - Field (Franklin, Williamson, Union and southern counties, IL)

CVS Health; West Frankfort (IL); Remote; USD 29,000 - 62,000; Full time

Job summary

CVS Health is seeking a Case Management Coordinator for a full-time telework role with substantial travel across Franklin, Williamson, Union, Johnson, Massac, Alexander, Pulaski and surrounding counties. Hours are 8:00 am to 5:00 pm CST, Monday through Friday.

The role focuses on coordinating care, scheduling appointments and guiding members through benefits and education to achieve optimal health outcomes.

Qualifications

• 2+ years experience in behavioral health or social services.
• Willing to travel 50–75% in specified Illinois counties; reliable transportation.
• 1+ year experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Evaluate members to determine needs, benefits and care plan.
• Coordinate and monitor care plan activities and progress.
• Identify high-risk factors and refer to clinical case management or crisis intervention as needed.
• Engage with team and providers to promote optimal health outcomes.
• Document and monitor care in compliance with regulations and policies.

Skills

Behavioral health experience

Travel up to 75%

MS Office proficiency

Education

Bachelor's or master in behavioral health or human services

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

This is a full-time telework role with up to 50 - 75% travel in (Franklin, Williamson, Union, Johnson, Massac, Alexander, Pulaski and surrounding counties)

Hours for this position are Monday-Friday 8:00 am to 5:00 pm CST.

Position Summary

The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources.

Fundamental Components

• Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.
• Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
• Coordinates and implements assigned care plan activities and monitors care plan progress.
• Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
• Identifies and escalates quality of care issues through established channels.
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
• Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
• Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
• Engages with colleagues in ongoing team meetings and offers peer mentoring/training.
• Helps member actively and knowledgably participate with their provider in healthcare decision-making.
• Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Required Qualifications

• 2 years+ experience in behavioral health or social services
• Willing and able to travel 50-75% in (Franklin, Williamson, Union, Johnson, Massac, Alexander, Pulaski and surrounding counties) Reliable transportation required. Mileage reimbursed per our company expense reimbursement policy.
• 1+ year(s) of experience with Microsoft Office Suite applications (MS Word, Excel, Outlook and PowerPoint

Preferred Qualifications

• Case management and discharge planning experience
• Managed Care experience

Education

• Bachelor's degree or non-licensed master level clinician required with either degree being in behavioral health or human services (psychology, social work, marriage and family therapy, counseling)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 12/04/2026