Case Management Coordinator

UCP Seguin of Greater Chicago; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

UCP Seguin of Greater Chicago is seeking a Service Coordinator to manage and train a supportive team while advocating for clients with developmental disabilities. This full-time position emphasizes effective communication, supervision, and adherence to compliance within a non-profit setting. Candidates should possess necessary qualifications, including a degree in a related field and relevant certifications, to ensure top-tier service and operational excellence.

Qualifications

• Minimum two years experience with individuals with developmental disabilities.
• One year supervisory experience required.
• Valid Illinois Driver's License with insurance.

Responsibilities

• Supervises and trains staff, aligning with agency standards.
• Acts as an advocate and service coordinator for clients.
• Guides managers in accurate reporting and documentation.

Skills

Communication

Report Writing

Data Management

Record Keeping

Education

Bachelor’s degree in Social Work, Psychology, or related field

QIDP certification or 40 hours of DHS-mandated training

Tools

Office 365

Adobe

Job description

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Responsibilities

• Supervises, orients, trains, schedules, evaluates, and disciplines staff, ensuring performance standards align with the agency’s mission and service objectives.
• Promotes teamwork and effective communication through regular staff meetings, policy reinforcement, and performance feedback.
• Guides Case Managers to ensure accurate reporting, client record maintenance, and documentation of client progress.
• Acts as an advocate and primary service coordinator for clients, leading the Provider Support Team, overseeing service plan implementation, and ensuring compliance with grant tasks.
• Participates in onboarding, coverage for absent staff, and other duties to maintain department operations.
• Engages in special projects, research, committees, mentorship, and cross-training initiatives.

Qualifications and Education

• Bachelor’s degree or higher in Social Work, Psychology, or a related field, as required by state regulations.
• QIDP certified or 40 hours of DHS-mandated QIDP classroom training.
• Minimum of two years experience working with individuals with developmental disabilities, including one year supervisory experience.
• Valid Illinois Driver's License with proof of insurance.
• Within the first 12 months, acquire QIDP Train the Trainer certification, Safety Care, First Aid, and CPR certifications.

Preferred Skills

• Knowledge of laws, regulations, and methodologies related to developmental disabilities.
• Strong English language, report writing, data management, and record-keeping skills.
• Ability to perform physically demanding tasks and operate a personal vehicle for transportation needs.
• Proficiency with Office 365, Adobe, and agency computer systems.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Non-profit Organization Management

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