Case Management Coordinator

Sanitas Medical Centers; Boca Raton (FL); On-site; USD 52,000 - 74,000; Full time

Job summary

Sanitas Medical Centers is seeking a Case Management Coordinator in Boca Raton, FL. This role focuses on coordinating transitions of care for discharged patients and those with chronic conditions to improve health outcomes and reduce readmissions.

You will develop personalized care plans, educate patients, and collaborate with caregivers and clinicians across the care continuum. The position emphasizes proactive outreach, interprofessional communication, and accurate documentation in our

Responsibilities

• Conduct timely post-discharge outreach within 24-72 hours to assess member needs, confirm understanding of medical instructions, and identify immediate gaps in care.
• Coordinate follow-up appointments and post-acute services with primary care providers, specialists, home health agencies, and community resources for seamless continuity of care.
• Develop and implement individualized care plans based on assigned program categories, identifying early signs of complications or risk factors and escalating clinical issues as needed.
• Educate members and caregivers using motivational interviewing, providing guidance on red-flag symptoms and self-management strategies to reduce over-utilization.
• Document all interactions, assessments, and interventions in the care management platform to maintain compliance and align with clinical guidelines.

Job description

"Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness."

Job Summary

The Case Management Coordinator manages the transition of care for members post-discharge and those with chronic conditions, coordinating follow-up care, creating personalized care plans, and educating patients and caregivers, to prevent hospital readmissions, reduce over-utilization, and improve overall health outcomes.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct timely post-discharge outreach (within 24-72 hours), reviewing discharge summaries, medication lists, and follow-up recommendations, to assess member needs, confirm understanding of medical instructions, and identify immediate gaps in care.
• Coordinate follow-up appointments and post-acute services, collaborating with primary care providers, specialists, home health agencies, and community resources, to ensure seamless continuity of care across the continuum.
• Develop and implement individualized care plans based on assigned program categories, identifying early signs of complications or risk factors, to manage chronic conditions effectively and escalating clinical issues appropriately.
• Educate members and caregivers using motivational interviewing techniques, providing guidance on red-flag symptoms and self-management strategies, to empower patients and reduce patterns of over-utilization (e.g., frequent ED visits).
• Document all interactions, assessments, and clinical interventions in the care management platform accurately and timely, to maintain compliance with organizational policies, advocate for member needs, and ensure alignment with clinical guidelines.