Case Management Assistant - PHSO

BayCare Health System; Tampa (FL); Hybrid; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Case Management Assistant to join their team. This role involves assisting patients and families in accessing necessary services, providing exceptional customer service, and coordinating care in a hybrid setting. With a commitment to clinical excellence and a supportive work environment, this position offers opportunities for professional growth and development. If you are passionate about improving patient experiences and want to make a difference in the community, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k Match

Yearly Performance Appraisals

Team Award Bonus

Community Discounts

Qualifications

• 1 year of experience in a medical-related field is required.
• High School diploma or equivalent is mandatory.

Responsibilities

• Assist patients with access to services and appointments.
• Provide customer service as the initial contact for the department.
• Facilitate inbound calls to support care coordination.

Skills

Customer Service

Communication Skills

Patient Coordination

Education

High School Diploma

Associate's Degree

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

**The Case Management Assistant responsibilities include:**

+ Assists with completing tasks necessary to facilitate patient and family access to agencies, transportation, follow up appointments, and services

+ Responsible for several activities including facilitating inbound calls and assisting patients' needs to support successful care coordination in the ambulatory setting.

+ Responsible for customer service as the initial contact for the department and quickly determines the needs of the patient to escalate calls professionally and patiently by routing patients to the appropriate discipline.

+ Performs other duties as assigned.

**Position details:**

+ **Location:** Hybrid/Tampa

+ **Status:** PRN, As Needed

+ **Schedule:** Days Vary, 8:00 AM - 4:30 PM

+ **Weekend Requirement:** Occasional

+ **On Call:** No

**Education:**

+ Required High School or Equivalent

+ Preferred Associate's

**Experience:**

+ Required 1 year in Medical Related Field

**Benefits:**

+ Benefits (Health, Dental, Vision)

+ Paid time off

+ Tuition reimbursement

+ 401k match and additional yearly contribution

+ Yearly performance appraisals and team award bonus

+ Community discounts and more

Equal Opportunity Employer Veterans/Disabled

**Position** Case Management Assistant - PHSO

**Location** Tampa | Clinical | PRN

**Req ID** null