Case Management Assistant

Memorial Health; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

401(k) match program

Tuition assistance

Employee stock purchase plan

Education support through Galen

Job summary

Memorial Health University Medical Center in Savannah, GA is seeking a Case Management Assistant to coordinate with the RN case manager and social worker, provide clerical support, and help expedite discharges. This position involves interfacing with PAC providers, updating referral systems, and ensuring timely patient communication.

You will monitor PAC referrals, relay status to the care team, and assist with Medicare communications and discharge planning in a busy hospital setting.

Qualifications

• High School Graduate / GED.
• No experience required.

Responsibilities

• Coordinates with RN case manager and social worker for support needed.
• Communicates updates on progress throughout the day.
• Refers patient questions back to the case manager/social worker.
• Provides clerical support in multidisciplinary rounds and updates the PAC referral system as directed.
• Monitors PAC referrals and intervenes to expedite discharge.
• Communicates results of PAC referrals with the patient, including the Patient Choice letter.
• Delivers the Important Medicare Message (IMM) to eligible patients per policy.

Education

High School Graduate / GED

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Case Management Assistant

Job Summary And Qualifications

Coordinates with RN case manager and social worker for support needed. Communicates updates on progress throughout the day. Refers patient questions back to the case manager/social worker. Provides clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team. Makes referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care. Monitors patients with PAC referrals and intervenes to expedite discharge. Prioritizes workload to ensure a timely contact and intervention with PAC providers. Sends additional information to PAC provider when requested. Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved. Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed. Monitors Medicare patient’s planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy. Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only). Obtains physician signature on required Case Management documents and forms. Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers. Utilizes Case Management systems, standards, and processes. Maintains knowledge of and actively develops relationships with PAC providers. Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies. Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• High School Graduate / GED
• No experience Required Years of Experience

Benefits

Memorial Health University Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Memorial Health University Medical Center has provided quality healthcare services since 1955, giving patients access to highly-trained physicians and advanced technology. Our 600+ bed hospital is one of the region's leading acute care facilities that serves 35 counties across southeast Georgia and southern South Carolina. Located in Savannah, Georgia, we are a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies and high-risk newborn care. Our hospital includes the region's only Level I trauma center and children's hospital, as well as the Savannah campus of Mercer University School of Medicine. At Memorial Health, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.