Case Management Assistant

Nationwide Children's Hospital; Columbus (OH); On-site; USD 48,000 - 58,000; Full time

Job summary

Nationwide Children's Hospital in Columbus is seeking a full-time discharge coordination professional to support safe and timely patient transitions. You will facilitate communication among patients, families, and multidisciplinary care teams while coordinating scheduling and follow-up care.

The role requires an associate degree, strong medical terminology, and experience with electronic medical records. You will work onsite 40 hours per week, ensuring privacy and safety standards are met and

Qualifications

• Knowledge of medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Responsibilities

• Schedules inpatient and outpatient tests, procedures, and follow-up appointments.
• Communicates with patients and families about admissions and appointments and connects them with resources.
• Collaborates with multidisciplinary teams to plan discharge and care coordination.
• Obtains information from patients, caregivers, healthcare providers, and external teams.
• Assists with documentation such as FMLA forms and payer authorizations for medications, equipment, and services at discharge.
• Monitors related metrics and assists with data gathering to support improvements.
• Ensures compliance with privacy and safety standards.

Education

Associate degree or equivalent

Tools

Electronic Medical Records

Job description

Overview:

Monday - Friday, 8am - 5pm, onsite 40 hours/week

Full-Time, Benefits Eligible

Job Description Summary:

Supports safe, timely, and efficient patient discharges and care coordination by facilitating communication, scheduling, and collaboration among patients, families, and multidisciplinary care teams.

Job Description:

Essential Functions:

• Assists with the scheduling of various inpatient and outpatient services, including tests, procedures, and follow-up appointments.
• Communicates with patients and families regarding admissions and appointments and connects them with appropriate resources.
• Collaborates with multidisciplinary teams to ensure cohesive care planning and effective communication throughout the discharge process.
• Obtains required information from patients, caregivers, healthcare providers, and other external teams.
• Assists with completing required documentation such as FMLA forms and obtaining payer authorizations for medications, equipment, and services related to post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with regulatory and organizational privacy and safety standards.

Education Requirement:

Associate’s Degree, or equivalent education and experience, required.

Skills:

• Knowledge of current medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Experience:

• Experience in an inpatient or outpatient clinical setting, preferred.
• Experience with electronic medical records, preferred.

Physical Requirements:

OCCASIONALLY: Chemicals/Medications, Communicable Diseases and/or Pathogens, Decision Making, Loud Noises, Problem solving

FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Sitting, Standing, Walking

CONTINUOUSLY: Audible speech, Hearing acuity, Interpreting Data, Seeing – Far/near

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”