Case Management Assistant

One Family Illinois; Chicago Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

One Family Illinois is seeking a Case Management Assistant to support the foster care team by coordinating visits, managing documentation, and communicating with families and service providers. This role emphasizes confidentiality, trauma-informed understanding, and collaboration with staff and community partners.

The position requires strong organizational skills, flexibility to work evenings/weekends, and reliable transportation for community travel. Training and supervision are provided.

Qualifications

• High School Diploma or equivalent; 1-2 years of college preferred.
• Experience with youth in educational settings preferred.
• Ability to pass DCFS criminal background check including CANTS/SACWIS and SORS.
• Valid Illinois driver's license with reliable transportation; travel within communities.

Responsibilities

• Schedules meetings and visits with youth and family.
• Obtains required reports and case documents from families and service providers.
• Receives and responds to routine requests for information and documents.
• Responds to routine inquiries from youth, family and the public regarding case information, services, and programs.
• Takes notes at child-family team meetings and hearings and follows up with case managers and youth/family.
• Maintains youth and family files and coordinates case information.
• Communicates with agency staff to coordinate case information.
• Attend supervision and participate in training and CQI initiatives.

Skills

Communication skills

Organizational skills

Teamwork

Active listening

Cultural sensitivity

Discretion

Education

High School Diploma or equivalent

Job description

Description

The Role:

The Case Management Assistant will provide administrative support to the foster care team and facilitate parent-child visitation, ensuring timely communication, documentation, and coordination of services for youth in care and their families.

Responsibilities:

• Schedules meetings and visits with youth and family, communicating directly with involved parties.
• Obtains required reports and case documents from families and service providers.
• Receives and responds to routine requests for information and documents.
• Receives and responds to routine inquiries from youth and family and/or the public by telephone and/or correspondence regarding case information, services, and/or programs.
• Provides clerical assistance at child-family team meetings and hearings by taking notes, providing follow-up questions to case managers and the youth and family, and keeping track of documents.
• Maintain youth and family files and case information.
• Communicates with agency staff for the purposes of coordinating case information.
• Requires knowledge of typical child and adolescent development and an understanding of trauma exposure and traumatic stress signs and symptoms.
• Participate in agency meetings and training.
• Participate in the development and implementation of continuous quality improvement.
• Uses active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect.
• Understand that behaviors, responses, attitudes, and emotions are a collection of survival skills often developed in response to traumatic experiences.
• Maintain confidentiality of employees, volunteers, and program participants to provide a safe environment.
• Ability to work effectively with program participants and family members, employees and vendors in a culturally diverse environment to support healing and recovery.
• Keep up to date with changes in DCFS and One Family Illinois Policies, Rules and Procedures by attending training and reading written information provided by the agency.
• Attend and participate in supervision regularly.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent, 1-2 years of college education or associate's degree preferred.
• Experience working with youth in an educational setting, who present behavioral, educational and emotional challenges preferred.
• Social service, advocacy, or educational experience; working with foster care or similar programs and services a plus.
• Ability to pass DCFS required criminal background check including CANTS/SACWIS and SORS.
• Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation, as the position will be split between Villages and will be involved within the communities.
• Willingness to travel within the community and to the various agency sites.
• Ability to work flexible hours including evening and weekends. Schedule may regularly be later mornings to evenings on weekdays and weekends depending on activities scheduled. Schedule to be finalized with the supervisor.
• Sensitivity to the cultural and socioeconomic characteristics of clients and staff.
• Ability to relate to the Agency staff and to the public in a courteous and professional manner.
• Ability to work in a team environment with strong communication and organizational skills.
• Ability to exercise discretion and independent judgment and to handle sensitive and confidential materials.
• Reliable, punctual, and able to manage multiple tasks.
• Ability to work in an alcohol, tobacco, drug, and firearm-free environment.
• Commitment to One Family Illinois philosophy and mission.

ADA STATEMENT: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Position responsibilities are intended to describe those functions that are essential to the performance of this job. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

One Family Illinois is an Equal Employment Opportunity employer. Candidates are considered for employment with One Family Illinois without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other classification protected by applicable federal, state or local law.