Case Management Assistant

Mission Health; Asheville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Tuition assistance

Job summary

Mission Hospital in Asheville, North Carolina, seeks a Case Management Assistant to support discharge planning and post-acute placement. You will work with the RN case manager and social worker to facilitate discharges and address barriers, providing essential administrative support to Case Management.

Responsibilities include coordinating referrals to PAC providers, updating clinical systems, and communicating discharge status to patients and care teams, while ensuring regulatory compliance and

Qualifications

• Medical knowledge and terminology.
• Minimum of one year experience in a health care setting.

Responsibilities

• Coordinates with RN case manager and social worker for support; communicates updates on progress.
• Provides clerical support in multidisciplinary rounds and updates Tempo.
• Makes referrals through the web-based system to PAC providers with required medical records.
• Monitors PAC referrals and expedites discharge where possible.
• Prioritizes workload to ensure timely contact with PAC providers.
• Sends additional information to PAC providers when requested.
• Communicates status of PAC referrals, bed availability and barriers to resolve.
• Communicates discharge results with patient, including signing the Patient Choice letter.
• Delivers the Important Medicare Message (IMM) when applicable and manages Medicare discharge dates.
• Obtains physician signatures on Case Management documents.
• Sets up transportation and generates discharge packets for PAC transfers.
• Uses Case Management systems and maintains provider relationships.
• Demonstrates knowledge of regulatory requirements and company ethics policies.

Education

Associate degree

Health care professional (CNA, EMT)

Tools

NATE Tempo

Job description

Position Summary

Job Summary and Qualifications

The case management assistant (CMA) will work under the direction of the RN case manager or social worker to assist with facilitating patient discharges requiring post-acute placement or services and will identify and report barriers to discharges. The CMA will provide administrative support in Case Management functions.

Responsibilities

• Coordinates with RN case manager and social worker for support needed. Communicates updates on progress throughout the day. Refers patient questions back to the case manager/social worker.
• Provides clerical support in multidisciplinary rounds, including updating NATE Tempo in the direction of team.
• Makes referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care.
• Monitors patients with PAC referrals and intervenes to expedite discharge.
• Prioritizes workload to ensure timely contact and intervention with PAC providers.
• Sends additional information to PAC provider when requested.
• Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Monitors Medicare patient’s planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy.
• Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only).
• Obtains physician signature on required Case Management documents and forms.
• Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers.
• Utilizes Case Management systems, standards, and processes.
• Maintains knowledge of and actively develops relationships with PAC providers.
• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies.
• Practices and adheres to the "Code of Conduct" and "Mission and Value Statement".

What qualifications you will need:

• Medical knowledge and terminology
• Minimum of one year experience in a health care setting

Preferred

• Associate degree
• Health care professional (CNA, EMT)

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region's only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children's hospital in Western North Carolina. Mission Hospital is also a Magnet designated hospital for nursing excellence.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.