Case Management Analyst - Field in Northern Virginia

CVS Health; Springfield (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Job summary

CVS Health is seeking a Field Case Management Analyst to support members across the Northern Virginia region. This role combines in-person assessments, care planning, and collaboration with providers to deliver coordinated, high-quality care.

Travel is a core part of the job (approximately 75%), and a Bachelor's degree or non-licensed master's degree is required. Strong communication and healthcare navigation skills help improve member outcomes.

Qualifications

• 2+ years of experience in behavioral health, social services, or a related field aligned with program focus.
• Must reside in Northern Virginia in one of these locations: Arlington, Annandale, Falls Church or Springfield.

Responsibilities

• Build trusted relationships with members through in-person visits (approx. 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate with providers, community resources, and interdisciplinary teams to ensure coordinated, high-quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Skills

Behavioral health experience

Social services experience

Education

Bachelor's degree or non-licensed master's degree

Degree in behavioral health or human services

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Case Management Analyst - Field

Location: Northern Virginia; Arlington, Annandale, Falls Church &/or Springfield VA

Make a difference where it matters most.

Aetna's Long‑Term Services and Supports (LTSS) program is looking for a passionate, member‑focused Case Management Analyst to support individuals and families across the Northern Virginia region. This is a field‑based role where you'll spend meaningful time face‑to‑face with members-listening, advocating, and helping them navigate complex health and social needs.

If you're driven by purpose, enjoy working independently in the community, and value building strong connections, this role offers the opportunity to truly impact lives.

What You'll Do

• Build trusted relationships with members through in‑person visits (approximately 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high‑quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Required Qualifications

• 2+ years of experience in behavioral health, social services, or a related field aligned with program focus.
• Must reside in Northern Virginia in one of these locations; Arlington, Annandale, Falls Church or Springfield
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy

Preferred Qualifications

• Experience in case management or discharge planning.
• Managed Care experience.

Education

• Bachelor's degree or non‑licensed master's degree required.
• Degree in behavioral health or human services strongly preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.