Case Management Analyst - Field in Chicago, IL

CVS Health; Chicago (IL); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Wellness programs

Job summary

CVS Health is seeking a Case Manager Analyst - Field in Illinois to support LTSS members. This full-time, field-based position requires up to 75% travel for face-to-face member visits and hands-on care coordination, with in-person quarterly reviews and comprehensive documentation in the EHR.

The role emphasizes evaluation, care planning, and collaboration with clinicians to achieve optimal health outcomes for waiver members.

Qualifications

• Must reside in Illinois in the Chicago area zip codes listed.
• Valid Illinois Driver's license required.
• Willing and able to travel up to 75% of the time with mileage reimbursed.
• Minimum of two (2) years of case management experience.
• Microsoft Office and electronic health record experience.

Responsibilities

• Evaluate referred members' needs/eligibility and recommend an approach to case resolution.
• Identify high risk factors and coordinate with clinical case management or crisis intervention as appropriate.
• Coordinate and monitor care plan activities and progress.
• Consult with case managers, supervisors, Medical Directors to overcome barriers and achieve outcomes.
• Escalate quality of care issues and secure appropriate options/services.
• Coach and empower members to engage in healthcare decisions with their providers.
• Ensure documentation and compliance with regulations and company policies.

Skills

Case management

Microsoft Office

Electronic Health Records

Education

Bachelor's degree

Master's degree Non Licensed - with either degree being in a human-services field

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Position Summary - Case Manager Analyst - Field

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Location: Will & DuPage Counties, IL

Must reside in one of the following Zip Codes:

60606, 60607, 60608, 60609, 60610, 60611, 60612, 60614, 60622, 60623, 60624, 60632, 60639, 60644, 60647, 60651, 60653

This Case Management Analyst Field position is with Aetna's Long-Term Services & Supports (LTSS) team and is a field-based position. The requirement is for candidates to travel up to 75% of the time to meet with members face to face. This position holds a full caseload to manage waiver members. This position requires in person quarterly visits with members. This position is critical to meeting contractual requirements. Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education for members through the use of care management tools and resources.

Evaluation of Members:

Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.

Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.

Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care:

Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

Identifies and escalates quality of care issues through established channels.

Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.

Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

Helps member actively and knowledgeably participate with their provider in healthcare decision-making.

Monitoring, Evaluation and Documentation of Care:

• Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Required Qualifications:

• Must reside in the state of Illinois in the Chicago area in the above mentioned Zip codes.
• Valid Illinois Driver's license
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy
• Minimum of two (2) years of case management experience
• Microsoft Office and electronic health record experience

Preferred Qualifications:

• Case management and discharge planning experience
• Managed Care experience
• Microsoft Office experience
• Bilingual language proficiency (Spanish, Cantonese, Mandarin)

Required Education:

• Bachelor's degree
• Master's degree Non Licensed - with either degree being in a human-services field (including, but not limited to sociology, special education, rehabilitation counseling)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.