Case Intake Specialist - CSR

Morgan & Morgan, P.A.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking compassionate customer service professionals for their Case Consultant position. This full-time role is crucial in providing support to clients during challenging times. You will be the first point of contact, helping individuals navigate their situations with empathy and understanding. The firm values flexibility, as the Case Control Center operates seven days a week. Join a dedicated team that prioritizes client experience and makes a meaningful impact in people's lives, all while enjoying a supportive work environment and competitive compensation.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Sign-On Bonus

Qualifications

• High school diploma or GED required; college preferred.
• Excellent comprehension and critical-thinking skills.

Responsibilities

• Conduct consultations to potential clients calling into the firm.
• Collect and input adequate data regarding prospective cases.
• Resolve client issues in a professional manner.

Skills

Empathy

Customer Service

Critical Thinking

Data Entry

Communication

Education

High School Diploma

GED

College Degree

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?

If you answered yes, then our Case Consultant position could be the perfect fit for you!

We are seeking full-time customer service professionals who are passionate about making a difference in people’s lives and committed to delivering an exceptional client experience. As a Case Consultant, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.

Our ideal candidate embodies the core values of our Case Control Center:
PURPOSE – Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM, and we are looking for candidates with flexible availability, including weekends.

If you’re someone who values compassion, demonstrates genuine empathy, treats others with kindness and respect, and is looking for a rewarding career in a supportive environment—we want to hear from you!

Compensation

• $18/hour
• $250 Sign-On Bonus (Eligible after 90 days of employment)

Responsibilities

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

Qualifications

• High school diploma or GED is required; college preferred.
• Excellent comprehension and critical-thinking skills.
• Ability to work in a fun, fast-paced office environment.
• Used to adapting in an ever-changing environment and handling multiple priorities.
• Must thrive both in a team environment and when working independently.
• Reliable and dependable.
• Excellent comprehension and critical-thinking skills.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

#LI-EZ1

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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