Case Development Coordinator- Night Shift

LiveOnNY; New York (NY); Remote; USD 86,000 - 96,000; Full time

Job summary

An established industry player focused on organ, eye, and tissue donation is seeking a Case Development Coordinator. This remote position is crucial for evaluating referrals and providing exceptional customer service to hospital partners. You will play a vital role in enhancing organ and tissue donation outcomes by screening referrals, conducting donor evaluations, and ensuring compassionate family interactions. With a commitment to quality and diversity, this organization offers a supportive environment for professional growth. Join a mission-driven team dedicated to saving lives and strengthening legacies in New York.

Benefits

403(b) plan

Medical/Vision/Dental

Tuition reimbursement

Paid time off

Pet Insurance

Life Insurance

Discounts on cellular and auto insurance

Qualifications

• 1 year Med-Surg experience required.
• Intermediate computer skills required.

Responsibilities

• Screen and triage referrals for medical suitability via medical record review.
• Document cases and ensure quality assurance per policy.
• Contribute to case reviews and process improvements.

Skills

Organizational Skills

Multitasking

Communication Skills

Understanding of Donation Process

Education

Associate or Bachelor's degree in Nursing

Tools

Electronic Donor Records

Job description

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Overview

At LiveOnNY, we save lives, provide comfort, and strengthen legacies through organ, eye, and tissue donation for the 13 million New Yorkers we serve.

The Case Development Coordinator: is responsible for evaluating, reviewing, and following all vented referrals, including phone and electronic referrals. The Specialist provides customer service to referring hospital partners and promotes communication to increase organ and tissue donation outcomes.

Supports and fosters the mission, vision, and core values of LiveOnNY and its commitment to donation.

Position Details

• Remote position. Must reside in NY.
• Shifts: 3pm-11pm

Responsibilities

• Participate in department meetings and training.
• Serve as the primary source of donor information during the referral process.
• Screen and triage referrals for medical suitability via medical record review.
• Complete donor evaluations using electronic donor records and communicate with healthcare teams and families.
• Provide timely feedback to team members and hospital partners.
• Document cases and ensure quality assurance per policy.
• Maintain skills through training and education.
• Identify barriers to donation, develop strategies, and escalate as needed.
• Follow clinical and authorization triggers and communicate next steps.
• Work with healthcare teams to ensure respectful and compassionate family interactions.
• Contribute to case reviews and process improvements.
• Participate in continuous improvement efforts.
• Perform other duties as assigned.

Qualifications

• Associate or Bachelor's degree in nursing.
• 1 year Med-Surg experience required.
• CPTC preferred.
• Understanding of donation process and intermediate computer skills required.
• Strong organizational, multitasking, and communication skills.
• Commitment to diversity, quality, and performance improvement.

Benefits

Competitive salary & benefits including:

• 403(b) plan, Medical/Vision/Dental, Tuition reimbursement, Paid time off, Pet Insurance, Life Insurance, Discounts on cellular and auto insurance.

Salary Range: $86,000-$95,550