Case Coordinator - State Prog Admin Intermediate

Minnesota Department of Human Services; Saint Paul (MN); Hybrid; USD 55,000 - 79,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision plans

Pension plan and life insurance

Job summary

The Minnesota Department of Human Rights seeks a Case Coordinator to administer intake and coordinate investigations under the Minnesota Human Rights Act. You will work with charging parties, respondents, and legal staff to ensure timely, legally compliant processes.

The role requires strong analytical and writing skills, knowledge of civil rights statutes, and a commitment to equity. Hybrid telework is available for this full-time position in Saint Paul.

Qualifications

• Knowledge of legal concepts, administrative procedures, and civil rights statutes.
• Understanding of Minnesota Human Rights Act and Data Practices Act.
• Ability to communicate with diverse stakeholders and manage confidential information.
• Strong organizational, analytical, and writing skills.

Responsibilities

• Administers intake and initial investigation activities under MHRA.
• Coordinates with charging parties, respondents, and attorneys; guides procedural decisions.
• Ensures compliance with data practices in all communications.
• Identifies process gaps and supports training to enhance efficiency and compliance.

Skills

Legal concepts and procedures

Civil rights law knowledge

Trauma-informed communication

Organizational and analytical skills

Data practices awareness

Education

Bachelor's degree (public policy/administration/law)

Associate's degree substitution for experience

Tools

OnBase

Job description

Working Title: Case Coordinator

Job Class: State Program Administrator, Intermediate

• Job ID: 97714
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/15/2026
• Closing Date: 10/28/2026
• Hiring Agency/Seniority Unit: Human Rights Dept / Human Rights-MAPE
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Department of Human Rights (MDHR) is the state's civil rights enforcement agency. MDHR envisions a world where everyone can lead lives full of dignity and joy, free from discrimination. MDHR protects the civil rights of Minnesotans through the Minnesota Human Rights Act (MHRA), one of the strongest civil rights laws in the country.

The Case Coordinator is responsible for administering and coordinating MDHR’s intake process including several procedural functions to ensure effective delivery of services under the Minnesota Human Rights Act. This position serves as a primary liaison for potential and current charging parties, respondents, legal representatives, investigators, investigations supervisors, investigations director, associate general counsels, general counsel providing technical and procedural guidance. Under general supervision, the incumbent administers initial intake and investigation activities which include analyzing incoming cases against applicable statutes, rules, and regulation and making procedural decisions, initiating investigative processes, coordinating follow up processes to obtain required documentary and witness evidence, and communicating with charging parties, respondents and attorneys ensuring all communications comply with MDHR data practices requirements. The incumbent oversees compliance with statute at both intake and case stages of the process, identifying gaps and developing and implementing training. The position also recommends improvements to enhance process efficiency and compliance with statutory requirements.

Hybrid Work Environment: This position is eligible for up to a 50% hybrid telework arrangement. With a telework agreement, onsite attendance will be required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.

Minimum Qualifications

To be considered applicants must submit a cover letter describing their interest in upholding the civil rights of Minnesotans as a Case Coordinator of the Department of Human Rights.

One (1) year of experience administering programs related to legal, regulatory, civil rights, or administrative case management work that includes interpreting statutes, rules, or regulations; conducting intake or investigative support activities; or preparing legally sensitive documentation.

• A Bachelor's degree in public policy, public administration, public affairs, paralegal or related field may substitute for one (1) year of experience.
• An Associate's degree as specified may substitute for six (6) months of experience as described

OR

Three (3) years of experience providing administrative support duties in legal, regulatory, civil rights, or administrative case management work that includes interpreting statutes, rules, or regulations; conducting intake or investigative support activities; or preparing legally sensitive documentation.

Applicants will be further assessed on the following:

• Knowledge of legal concepts, administrative procedures, and the purpose and structure of common legal documents.
• Knowledge of state and federal civil rights statutes and regulations, including the Minnesota Human Rights Act and Minnesota Government Data Practices Act.
• Ability to apply trauma-informed communication and cultural competency principles when interacting with diverse stakeholders.
• Strong organizational, analytical, writing, and communication skills sufficient to manage multiple tasks, analyze data and legal information, and draft clear and concise correspondence.
• Ability to use discretion and sound judgment when handling confidential or sensitive information.
• Ability to independently manage workflows, meet statutory timelines, and coordinate with multiple internal and external partners.

Preferred Qualifications

• Experience applying or interpreting Minnesota Government Data Practices Act requirements in a legal or administrative setting.
• Experience reviewing, drafting, or proofing legal documents, including charges, subpoenas, correspondence, and determinations.
• Training or experience using trauma-informed approaches, emotional intelligence, de‑escalation, and culturally competent communication with diverse communities.
• Experience developing and delivering training for adult learners, particularly on policies, procedures, or legal topics.
• Proficiency in using case management or document management systems (e.g., OnBase) or equivalent software.
• Professional proficiency in speaking a second language, with the ability to communicate effectively and confidently in a professional setting.

Additional Requirements

Successful applicants must pass employment reference checks prior to employment. In addition, applicants may need to complete a written assessment as part of the interview and selection process.

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651‑259‑3637 or email [e-mail] and let us know the support you need.