CASE AIDE - WELCOME CENTER RECORD ASSISTANT
Arizona State Government
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
The Arizona Department of Child Safety (DCS) in Phoenix is hiring a Case Aide - Welcome Center Record Assistant to provide supervision and care to children and support families across our programs. You’ll manage email inquiries, organize files, and document client activities while helping families complete required paperwork and navigate services.
The role includes daily contact with children, potential weekend hours, and opportunities to advance to a Specialist Trainee after four years, with
Qualifications
- High School Diploma or GED.
- Valid driver’s license and a satisfactory 39 month driving record
- Ability to obtain and maintain a valid Arizona DPS Level One Fingerprint Clearance Card
- CPR certification
- E‑Verify familiarity and willingness to participate
Responsibilities
- Manage and respond to email inquiries
- Document and file organization, scanning and filing
- Assist clients with application processes and required paperwork
- Provide trauma-informed care to children
- Transport clients and ensure proper use of child safety seats
- Engage with children through daily care activities
- Perform housekeeping tasks and general cleaning
- May work outside regular hours, including weekends and holidays
Skills
Education
Tools
Job description
We’re Hiring!
Phoenix, AZ 85021
https://dcs.az.gov/careers
Shift: Monday – Friday, 12:00 P.M. – 9:00 P.M.
Salary: $18.5570 hourly
Requisition Closing Date:8/30/2026
Make An Impact With DCS
At the Arizona Department of Child Safety (“DCS”), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.
Why DCS?
Working for DCS is more than a just a job – it’s a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team that’s passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona’s children and families.
If you're passionate about working with children and families, becoming a Case Aide-Record Assistant at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you’ll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).
The Welcome Center Case Aide – Record Assistant provides supervision and care to children, provides services to families and children in various social service programs with the Department of Child Safety.
What You’ll Do
As an Assistant Case Manager/Case Aide-Record Assistant at the Welcome Center, you’ll:
Manage and respond to email inquiries
Conduct inventory maintenance, organization, and purging.
Document and file organization, scanning and filing, tracking and input.
Responsible for ensuring that appropriate supplementary paperwork accompanies child(ren) to placement.
Ensuring the digital in center log is up-to-date.
Document client interactions, activities, and case-related actions
Assist clients with application processes and required paperwork
Participate in professional meetings and deliver goods as requested
Provide case assistance to participants involved in child safety services
Provide trauma-informed care to children
Transport clients and ensure proper use of child safety seats
Engage, observe, and interact with children, including daily care tasks (e.g., diapering, potty training, bathing, lice treatment, observing, playing, dispensing medication, feeding and comforting).
Perform housekeeping functions, including laundry, meal preparation, dishwashing, and general cleaning.
You may also be required to work outside of regular hours, including weekends, holidays, and overtime.
Other duties as assigned as related to the position.
We’re Looking For Someone Who Can:
- Understand child development needs, behavioral needs, and cultural influences on families and communities
- Familiarize themselves with community resources and services that support children and families
- Use strong communication skills, including active listening, de‑scalation, and clear verbal and written communication
- Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work
- Perform general clerical functions and organize and manage time effectively
What We Need From You (Required Qualifications)
- High School Diploma or GED.
- Valid driver’s license and a satisfactory 39 month driving record
- The ability to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
- Work history, Central Registry and Public Record will be considered
- Ability to obtain and maintain CPR certification
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Knowledge Areas That Support Success:
- Basic principles of human and social services
- Child welfare and family support concepts
- Basic safety practices related to client transportation and child safety seating
The Perks
Join us, and you’ll enjoy:
- Comprehensive medical, dental, and life insurance options
- A supportive retirement plan through the Arizona State Retirement System (ASRS)
- 10 paid holidays annually and generous vacation and sick leave
- Paid Parental Leave Program (must meet the criteria)
- Higher education discounts, wellness programs, and professional growth and development opportunities
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
If You Have the Skills, You Can Make a Lasting Impact.
Use your strengths to help children thrive and families find stability.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
