CASE AIDE - WELCOME CENTER RECORD ASSISTANT

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and liv

ASRS retirement plan

10 paid holidays annually and vacation

Paid Parental Leave Program

Higher education discounts, wellness &

Job summary

Arizona Department of Child Safety in Phoenix, AZ is seeking a Case Aide – Welcome Center Record Assistant to support children and families. The role involves supervising and caring for children, processing paperwork, and coordinating with services at the Welcome Center.

Responsibilities include managing emails, organizing records, and ensuring paperwork travels with children to placement. A commitment to trauma-informed care and collaboration with the safety services team is essential.

Qualifications

• High School Diploma or GED.
• Valid driver’s license with a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry and Public Record will be considered.
• Ability to obtain and maintain CPR certification.

Responsibilities

• Manage and respond to email inquiries.
• Conduct inventory maintenance, organization, and purging.
• Document and file organization, scanning and input.
• Responsible for ensuring that appropriate supplementary paperwork accompanies child(ren) to placement.
• Ensuring the digital in center log is up-to-date.
• Document client interactions, activities, and case-related actions.
• Assist clients with application processes and required paperwork.
• Participate in professional meetings and deliver goods as requested.
• Provide case assistance to participants involved in child safety services.
• Provide trauma-informed care to children.
• Transport clients and ensure proper use of child safety seats.
• Engage, observe, and interact with children, including daily care tasks.
• Perform housekeeping functions, including laundry, meal preparation, dishwashing, and general cleaning.
• You may also be required to work outside of regular hours, including weekends, holidays, and overtime.
• Other duties as assigned as related to the position

Skills

Strong communication

Active listening

De-escalation

MS Office

Outlook

Teams

Digital calendars

Video conferencing

Mobile technology

Education

High School Diploma or GED

Job description

CASE AIDE - WELCOME CENTER RECORD ASSISTANT

Phoenix, AZ 85021

https://dcs.az.gov/careers

Shift: Monday - Friday, 12:00 P.M. - 9:00 P.M.

Salary: $18.5570 hourly

Requisition Closing Date: 8/30/2026

At the Arizona Department of Child Safety ("DCS"), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.

Make An Impact With DCS

Working for DCS is more than a just a job - it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team that’s passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona’s children and families.

Why DCS?

If you're passionate about working with children and families, becoming a Case Aide-Record Assistant at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you’ll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).

The Welcome Center Case Aide – Record Assistant provides supervision and care to children, provides services to families and children in various social service programs with the Department of Child Safety.

What You’ll Do

• Manage and respond to email inquiries
• Conduct inventory maintenance, organization, and purging
• Document and file organization, scanning and filing, tracking and input
• Responsible for ensuring that appropriate supplementary paperwork accompanies child(ren) to placement
• Ensuring the digital in center log is up-to-date
• Document client interactions, activities, and case-related actions
• Assist clients with application processes and required paperwork
• Participate in professional meetings and deliver goods as requested
• Provide case assistance to participants involved in child safety services
• Provide trauma-informed care to children
• Transport clients and ensure proper use of child safety seats
• Engage, observe, and interact with children, including daily care tasks (e.g., diapering, potty training, bathing, lice treatment, observing, playing, dispensing medication, feeding and comforting)
• Perform housekeeping functions, including laundry, meal preparation, dishwashing, and general cleaning
• You may also be required to work outside of regular hours, including weekends, holidays, and overtime
• Other duties as assigned as related to the position

We’re Looking For Someone Who Can

• Understand child development needs, behavioral needs, and cultural influences on families and communities
• Familiarize themselves with community resources and services that support children and families
• Use strong communication skills, including active listening, de-escalation, and clear verbal and written communication
• Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work
• Perform general clerical functions and organize and manage time effectively

What We Need From You (Required Qualifications)

• High School Diploma or GED.
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Ability to obtain and maintain CPR certification

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Knowledge Areas That Support Success

• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

The Perks

Join Us, And You’ll Enjoy

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

If You Have the Skills, You Can Make a Lasting Impact.

Use your strengths to help children thrive and families find stability.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer