CASE AIDE - WELCOME CENTER

State of Arizona; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Paid holidays

Parental leave

Education discounts

Wellness programs

Job summary

Arizona Department of Child Safety (DCS) is hiring for an Assistant Case Manager/Case Aide at the Welcome Center in Phoenix. The role involves transporting clients, assisting with applications, and providing case support to families connected with child safety services.

The position requires a High School Diploma or GED, a valid driver's license, and the ability to obtain a fingerprint clearance card; CPR certification is also required. Some weekend/holiday/overtime work may be required.

Qualifications

• High School Diploma or GED.
• Valid driver's license and a satisfactory 39 month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry and Public Record will be considered.
• Ability to obtain and maintain CPR certification.

Responsibilities

• Transport clients and ensure proper use of child safety seats.
• Assist clients with application processes.
• Provide Case Assistance to participants involved in child safety services.
• Engage, observe and interact with children (e.g., lice treatments, changing diapers, potty training, bathing, comforting).
• Provide trauma-informed care to children.
• Perform housekeeping functions (e.g., laundry, cleaning dishes, preparing meals).
• Participate in professional meetings and deliver goods as requested.
• Document client interactions and activities.

Skills

Communication skills

Active listening

De-escalation

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Video conferencing

Mobile technology

Job description

ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.

We're Hiring!

ASSISTANT CASE MANAGER/CASE AIDE - WELCOME CENTER

Phoenix, AZ 85021

https://dcs.az.gov/careers

Shift: Sunday - Thursday, 8:00 A.M. - 5:00 P.M.

Salary: $18.55 hourly

Requisition Closing Date:10/26/2026

Make An Impact With DCS

At the Arizona Department of Child Safety (DCS), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.

Why DCS?

Working for DCS is more than a just a job – it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that's passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families.

If you're passionate about working with children and families, becoming a Case Aide at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).

What You'll Do

As an Assistant Case Manager/Case Aide at the Welcome Center, you'll:

• Transport clients and ensure proper use of child safety seats
• Assist clients with application processes
• Provide Case Assistance to participants involved in child safety services
• Engage, observe and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
• Provide trauma informed care to children
• Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
• Participate in professional meetings and deliver goods as requested
• Document client interactions and activities

You may also be required to work outside of regular hours, including weekends, holidays, and overtime.

We're Looking For Someone Who Can:

• Understand child development needs, behavioral needs, and cultural influences on families and communities
• Familiarize themselves with community resources and services that support children and families
• Use strong communication skills, including active listening, de-escalation, and clear verbal and written communication
• Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work

What We Need From You (Required Qualifications)

• High School Diploma or GED.
• Valid driver's license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Ability to obtain and maintain CPR certification

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Knowledge Areas That Support Success:

• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

The Perks

Join us, and you'll enjoy:

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)Higher education discounts, wellness programs, and professional growth and development opportunities

For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

If You Have the Skills, You Can Make a Lasting Impact.

Use your strengths to help children thrive and families find stability.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.