Case Aide II

Spotsylvania County

Virginia

On-site

USD 21,000 - 28,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Holidays

Paid Leave

Sick Leave Bank

Tuition Assistance Program

Retirement Plan

Deferred Compensation - 457 Plans

Job summary

Spotsylvania County, Virginia, is seeking an Aide II to support the Benefits and Services Program Divisions under direct supervision. You will perform clerical tasks, exercise independent judgment, and interact with applicants, families, children, and the public with tact and discretion.

Some positions may require bilingual translation abilities to assist customers by phone and in person; duties include data entry, file maintenance, and preparing correspondence while ensuring accuracy and

Qualifications

High School Diploma or equivalent with two years' experience in counseling or related social services.
Bilingual English/Spanish abilities may be required for some positions.
Experience translating or translating documents is preferred.

Responsibilities

Assist Eligibility staff by data entry, evaluating information for consistency and completeness.
Screen Eligibility applications to determine expedited criteria and appointments.
Assist clients who cannot complete applications and pend/assign cases in the system.
Support Medicaid/SNAP/TANF reviews and energy assistance data entry.
Prepare and maintain reports, forms, and correspondence.
Transports clients as needed and attends required trainings.

Skills

Bilingual translation abilities

Independent judgment

Communication skills

Education

High School Diploma or equivalent

Tools

Databases

Excel

OASIS

Job description

Spotsylvania County is committed to maintaining a drug free workplace. Employees are prohibited from manufacturing, distributing, possessing or using controlled substances such as marijuana. A positive drug test result, confirmed use or impairment can be subject to disciplinary action, up to and including termination in accordance with our personnel policies.

A positive pre-employment drug test will also disqualify a candidate for hire.

General Statement of Job

Under direct supervision, performs clerical work to assist the Benefits Program and/or Services Program Divisions. Employee must exercise independent judgement, discretion, and initiative in completing assignments. Employee must also exercise considerable tact, courtesy, and discretion in contact with program applicants, families, children, and the general public.

NOTE: Some employees in this position will require bilingual / translation abilities to assist customers over the telephone and in face-to-face interviews; translate written documents and correspondence; assist clients during the intake process; translate customer information for agency staff, and accompany staff on home visits (eligibility staff and services staff), when requested.

Watch this video to find out why Spotsy DSS is the place to work!

Special Duties & Responsibilities

Benefits Program Division Aides

Assists Eligibility staff in various cases by completing computer inquiries and the inquiry form on all applications, evaluates information received from the applicant for consistency, accuracy and completeness.
Assists in screening of all Eligibility applications to determine expedited criteria met or not, and appointment to be given.
Assists clients who cannot complete applications on their own.
Completes data entry to pend and assign all Eligibility applications and return case record to appropriate staff worker.
Assists staff worker with Medicaid/SNAP/TANF reviews; completing inquiries, necessary correspondence and forms.
Assists with the Energy Assistance program by providing data entry to pend and assign all applications, filing, inquiry completion and special reports.
Organizes and maintains various reports, files and forms.
Composes and types correspondence and forms; assumes responsibility for correctness of spelling, punctuation, format, and grammar.
Completes mathematical computations a needed for Eligibility programs.
Attends training as required.
Researches a variety of databases to obtain and/or verify information needed to process referrals.
Performs other related duties as required.

Services Program Division Aides

Organizes and maintains various reports, files and forms.
Composes and types correspondence and forms; assumes responsibility for correctness of spelling, punctuation, format, and grammar.
Assists Services staff in various cases by completing computer inquiries, pulling case files, creating and mailing letters, filing cases, request and acquire death certificates, birth certificates, social security cards, etc.
Organizes and maintains various reports, files and forms.
Completes Adult Protective Services Guardianship reports to include composing letters and entering information into database.
Completes Accurint searches and mailing of letters to families.
Assembles the after-hours Child Protective Services and Adult Protective Services On-Call calendar.
Completes purging of files and records all purges on an excel spreadsheet.
Transports children, families, and adult clients to and from the office or other locations for visitation purposes or transporting adult clients to and from for various appointments.
Provides supervision of children during family partnership meetings and/or other meetings.
Completes transcription of case notes and entry of notes into OASIS.12)
Purchases and picks up supplies for workers.
Assists with mailings for large projects, scanning and copying of large projects, front desk coverage, and vehicle relocation.
Completes purchases of goods and items for clients and delivers the purchased goods/items to clients.
Picks up items as requested from the storage unit.
Maintains car seat log, removes expired car seats, purchases new car seats and completes the manufacture registration and safety work.
Distributes subpoenas and summons that are received by the Department to the appropriate worker.
Attends trainings and required unit meetings as required.
Researches a variety of databases to obtain and/or verify information needed to process referrals.
Performs other related duties as required.

Minimum Training & Experience

High School Diploma or equivalent; two (2) years of experience in counseling or related social services work; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Note: Some positions will require knowledge of oral and written English and Spanish languages and one (1) year experience in translation; or an equivalent combination of training and experience which provides the requisite knowledge, skills and abilities for the position.

Check(s) as required by the Virginia Department of Social Services.

Special Requirements

Knowledge of the policies, procedures, and activities of the County and of Social Services Department practices as they pertain to the performance of duties relating to the position of Aide ll.
If bilingual position, knowledge of English and Spanish languages for translation.
Knowledge of the terminology, principles, and methods utilized within the department.
Ability to know how to keep abreast of any changes in policy, methods, computer operations, equipment needs, policies, etc., as they pertain to departmental operations and activities.
Ability to comprehend, interpret, and apply regulations, procedures, and related information.
Ability to effectively communicate and interact with supervisors, members of the general public, and all other groups involved in the activities of the department.
Ability to assemble information and make written reports and documents in a concise, clear and effective manner.
Ability to use independent judgment and work with little direct supervision as situations warrant.
Ability to use mathematical skill to handle required calculations using percentages and

decimals.

Ability to exhibit knowledge and proficiency with computers.
Ability to read, understand, and interpret financial, technical, and computer reports and related materials.
Ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Ability to speak and/or signal people to convey or exchange information.
Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Ability to read a variety of informational documentation, directions, instructions, and methods and procedures.
Ability to write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
Ability to learn and understand relatively basic principles and techniques, to make independent judgments in absence of supervision, and to acquire knowledge of topics related to primary occupation.
Ability to record and deliver information, to explain procedures and policies, and to follow verbal and written instructions, guidelines and objectives.
Ability to utilize mathematical formulas, add and subtract totals, multiply and divide, determine percentages, and determine time and weight.
Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.

Physical Requirements

Must be physically able to operate a variety of machines, tools and equipment, such as a motor vehicle, computer, printer, copy machine, facsimile machine, calculator, or telephone. Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Requires the ability to inspect items for proper length, width, and shape, visually with job related equipment. Requires the ability to coordinate hands and eyes in using automated office equipment and in operating motor vehicles. Requires the ability to handle a variety of items, equipment, control knobs, switches, etc. Must have minimal/ levels of eye/hand/foot coordination. May require the ability to differentiate colors and shades of color. Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).

Benefits

The following programs offered by Spotsylvania County provide our employees with benefits that promote employee health, well-being and financial stability, now and in the future. The County's variety of comprehensive and competitive benefit programs* include:

Medical, Dental, and Vision Insurance
Flexible Spending Accounts (FSA)
Life Insurance
Opt-Out Program
Paid Holidays
Paid Leave
Sick Leave Bank
Supplemental Insurance Plans
Tuition Assistance Program
Retirement Plan
Deferred Compensation - 457 Plans

Some benefits are exclusive to full-time employees. To learn more, please contact the Department of Human Resources.

Have you ever been convicted of a felony?

Have you been convicted of a misdemeanor in the last five years?

If you answered "Yes" to the felony or misdemeanor questions. Please provide nature of the offense and outcome of your charge.

Have you ever been convicted of Driving While Intoxicated or Driving Under the Influence? (A conviction does not automatically mean that you cannot be employed. The nature and date of the offense will be considered)