Case Aide (Human Services Assistant 2)

State of Oregon; Boulder, North Bend (CO, WA); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Public Service Loan ForgivenessProgram

Job summary

The Oregon Department of Human Services is seeking a Case Aide (Human Service Assistant 2) to join the Aging and People with Disabilities team in the North Bend office, Oregon. You will work with experienced Case Managers to assess needs, coordinate services, and help clients access long‑term care benefits, supporting independence and wellbeing for older adults and people with disabilities.

This in-person role requires a valid driver’s license, strong organizational skills, and the ability to

Qualifications

• Valid driver’s license required.
• One year of experience assisting professionals in specialized social program areas.
• Degree in a related mental health or human services field may substitute for six months of the required experience.

Responsibilities

• Work with case managers to provide long-term care services and financial benefits.
• Conduct home visits to support service delivery and document plans.
• Communicate with service providers and clients about long-term care services and benefits.
• Maintain accurate and timely case management records.
• Assist with administrative tasks and transportation logistics.

Skills

Confidentiality

Multi-tasking

Collaboration

Computer literacy

Education

Related mental health or human services degree

Tools

Outlook

Excel

Job description

Initial Posting Date: 08/11/2026 Application Deadline: 08/23/2026 Agency: Department of Human Services Salary Range: $3,642 - $4,954 Position Type: Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you ready to make a meaningful difference in the lives of older adults and people with disabilities across Oregon? Join a team dedicated to providing compassionate service and connecting Oregonians with the support they need to live safely and independently. As a Case Aide, you'll work alongside experienced Case Managers to assess needs, coordinate services, and help ensure continuity of care. You'll build trusted relationships with clients and families, assist with accessing essential services, and support individuals in maintaining their independence and well-being. If you enjoy helping others, thrive in a collaborative environment, and want a career where your work has a lasting impact.

We are seeking a Case Aide (Human Service Assistant 2) to join our Aging and People with Disabilities team in the North Bend office helping individuals and families in person. This position is based in North Bend, Oregon, on the beautiful Oregon Coast, with regular in‑person work at the North Bend office. North Bend on Travel Oregon - learn what North Bend has to offer! Find an ODHS office - understand where North Bend is located. Mileage and driving distance calculator – calculate your commute.

Summary of Duties

• Work across all Aging and People with Disabilities program areas as a member of the service delivery team.
• Assist case managers in providing long-term care services and financial benefits to older adults and people with disabilities.
• Conduct regular home visits to support service delivery, including monitoring the effectiveness of service plans and assisting Oregonians with documentation required for long-term care services and financial benefits.
• Support case managers by exercising judgment to recognize and assess clients' health and functional status and identify indicators of potential abuse or neglect.
• Process and enter authorized payments for services such as homecare workers, in-home agencies, Meals on Wheels, Behavioral Support and Services, and Emergency Response Systems.
• Communicate directly with service providers and Oregonians regarding long-term care services and benefits.
• Coordinate and perform administrative and support activities, including documentation, data entry, transportation, client visitation, and communication with service providers.
• Maintain accurate and timely case management records through computer data entry.

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Minimum Qualifications

• A valid driver's license and acceptable driving record are required for this position.
• One year of experience assisting professionals in one or more of the following specialized social program areas: Economically disadvantaged, Substance use and dependency, Disability Services, Child abuse and neglect, Juvenile delinquency.
• Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential Attributes

• Experience maintaining the confidentiality of sensitive information, including financial, medical, or protected health information (PHI).
• Experience organizing and managing multiple priorities while adapting to frequent interruptions and changing workloads.
• Experience collaborating with coworkers, clients, service providers, or community partners to coordinate services or accomplish shared goals.
• Experience using and learning computer systems, such as Outlook and Excel, to accurately enter data, document information, maintain records, or process case-related information.

Working Conditions

The majority of your work will be performed in person at the ODHS office in North Bend, with regular travel to clients' homes, hospitals, nursing homes, and other community provider locations. Your typical work schedule will be Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard Time (PST). Occasional compensated overtime may be required to meet business needs. Local travel is required. You may drive state vehicles to a variety of locations, including rural areas, in varying weather and road conditions. You will interact with individuals and families from diverse backgrounds, including those who have experienced trauma and may be experiencing emotional or behavioral challenges. You will work in a variety of home and community environments that may include unsanitary conditions, environmental hazards, animals, or exposure to contagious illnesses.

Background Checks and Requirements

A valid driver's license and acceptable driving record are required for this position. If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Employment Preference Veterans' and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you're looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon flies with her own wings.