Support Staff Specialist (Data Entry Operator)

State of Oregon; Salem (OR); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Amazing benefits package

Public Service Loan Forgiveness (PSLF)

Job summary

The Oregon Department of Human Services is seeking a Support Staff Specialist (Data Entry Operator) in Salem to process electronic documents, images, and invoices, ensuring accuracy and compliance with coding standards. The role emphasizes culturally respectful service and efficient handling of large document volumes.

Minimum qualifications include 3 months of data entry experience and a minimum 45 wpm typing speed; training can substitute for part of experience.

Qualifications

• 3 months of full-time data entry or word processing experience.
• Typing speed of at least 45 words per minute.
• Completion of an established data entry training course may substitute for up to three months of experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and use new software applications and systems.

Responsibilities

• Review documents to identify proper coding for electronic claim folders using DCPS and EDCS.
• Image documents into electronic folders using high-speed scanning equipment and software.
• Perform quality checks to ensure legibility, correct page order, and proper document handling.
• Assist with electronic queues for documents uploaded by providers and claimants.
• Look up invoices and upload them to MER and CE queues for Accounts Payable.

Skills

Data entry

Typing speed 45 wpm

Word processing

Tools

DCPS

EDCS

Job description

Initial Posting Date: 08/11/2026 Application Deadline: 08/18/2026 Agency: Department of Human Services Salary Range: $3,515 - $4,124 Position Type: Employee Position Title: Support Staff Specialist (Data Entry Operator) Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Summary of Duties

• This position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of individuals, families, and communities, protecting and preserving the dignity of each.
• This includes culture, language, national origin, class, race, age, ethnic background, disability, state of development, religion, gender, sexual orientation, and other difference/diversity factors.
• Reviews electronic and paper documents to identify proper coding of documents to electronic claim folder by using DCPS and Electronic Disability Case System (EDCS) to determine which of hundreds of codes to assign to document.
• Use high-speed scanning equipment and software program to image documents into electronic folders.
• Responsible for quality checks by ensuring documents are legible, in correct page order, deleting any blank pages that are not required to be in claim folder, and electronically rotating documents as necessary.
• Ensures documents, images, tracings, or photos that are received in color are scanned as color.
• Assists with electronic queues that house large volumes of electronic documents that were incorrectly uploaded by medical providers, or received without a barcoded coversheet, from medical providers, claimants, field offices and national scanning contractors.
• Assist with looking up invoices, uploading the invoices to the MER and CE queues for the Accounts Payable delivering invoices from the post office.

Minimum Qualifications

3 months of full-time experience in data entry or word processing. Experience should include operating electronic data entry or word processing equipment to input information from source documents; AND a typing speed of at least 45 words per minute. Completion of an established data entry training course using electronic data entry equipment may be substituted for up to three months of experience.

Essential Attributes

• Experience managing multiple priorities while working both independently and collaboratively in a fast-paced environment.
• Experience learning and using new software applications, systems, or technology to complete work accurately and efficiently.
• Experience completing work accurately, consistently, and in accordance with established policies, procedures, or quality standards.
• Experience organizing, prioritizing, and completing multiple work assignments while meeting established timelines and adapting to changing priorities.

Attention all candidates! A COVER LETTER IS REQUIRED. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.

Your application materials will determine if you are selected to move forward in the selection process.

Please include detailed work and education history. Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available.

The primary work location will be in the office until having a successful completion of the required training and demonstration of independent job proficiency.

Travel may be required to meet business needs or to attend employee training classes. Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.

This position is assigned to the Central Office and will be working in an office environment in-person. The office is constructed of cubicles, so work is often interrupted, and noise levels are sometimes high. You may be required to lift up to 50 lbs. for the purpose of placing boxes of paper onto carts.

You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.

Fast paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use. High volume of computer work/keyboarding in a fast-paced team environment.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Positions with Disability Determination services (DDS) requires a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records and systems. The job offer is contingent upon a full suitability clearance through the Social Security Administration (SSA) Office of Deputy Commissioner for Human Resources (DCHR).

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”