Case Aide - Housing Stability

Ramsey County; Minnesota; On-site; USD 38,000 - 52,000; Full time

Job summary

Ramsey County's Housing Stability unit seeks Case Aides (Coordinated Entry) to assist adults experiencing homelessness in securing stable housing. You will manage the Coordinated Entry Priority List, coordinate housing referrals with providers, and maintain client records in HMIS while delivering trauma-informed support.

You will also support social workers, corrections, or victim/witness staff by assessing program eligibility, opening cases, and monitoring activities, including case

Qualifications

• Education: High school graduation or equivalent.
• Experience: Four years of clerical experience.
• Substitution: Equivalent combination of education and related experience.

Responsibilities

• Interview clients for services such as adult day care, home health care, foster care, or juvenile placement referrals.
• Determine initial and ongoing eligibility and refer clients to other sources as needed.
• Open service cases, collect intake information, and route to staff for action.
• Monitor ongoing cases with periodic updates and close those not meeting eligibility.
• Review vendor payment claims for accuracy and maintain payment records.
• Assist in contacting victims and coordinating restitution as required by court.

Education

High school graduation or equivalent

Job description

Position Summary

Housing Stability is hiring Case Aides (Coordinated Entry)

Join the Housing Stability team and make a meaningful impact by supporting individuals experiencing homelessness as they work toward securing stable housing. Case Aides help connect single adults without minor children to appropriate housing opportunities through the Coordinated Entry system. In this role, you will manage the Coordinated Entry Priority List, coordinate housing referrals, collaborate with housing providers and community partners, maintain accurate client records in HMIS, and provide compassionate, trauma-informed support to individuals navigating the housing system. You will also serve as a key resource for clients and partner agencies by helping them understand the Coordinated Entry process and connecting them with available housing resources.

To assist social work, corrections, or victim/witness staff in arranging for the provision of services to clients by determining program eligibility, opening cases and monitoring case activities, reviewing and processing vendor payment claims, maintaining necessary files and records; informing trial witnesses when needed in court; and perform related duties as assigned.

Work is primarily performed in an office setting and may involve home or facility visits. Home and facility visits involve driving year round. Work involves operation of a keyboard and viewing a computer screen for 2 to 6 hours daily.

Examples of Work Performed

• Interview clients in need of vendor provided services such as adult day care services, home health care aide, foster care or day care services, unaccompanied minor or SELF programs; and placement services for juveniles referred through the corrections system.
• Determine initial and on-going eligibility for services by comparing financial and social background information to program eligibility requirements; and refer clients to other sources for assistance as needed.
• Open service cases by obtaining necessary intake information from client, computer data bases, case files or other community agencies; prepare intake documents required for initiating or updating case files; and forward case for assignment to staff.
• Monitor on-going cases by obtaining periodic case update information and entering information on case files; follow up with clients who fail to return completed eligibility documentation; initiate closure of case files for clients who do not meet ongoing eligibility criteria.
• Review vendor payment claims for accuracy, check claim amounts against established fee schedules, initiate payment documents and maintain payment records.
• Assist in contacting victims of adult and juvenile probation clients to gather documentation and to determine appropriate amount of restitution to be ordered by the court; maintain records of restitution payments for adult probation clients; accept payments and update restitution schedules as determined by court order.
• Maintain attendance records for adult probation clients who have been ordered to attend probation programs; monitor schedule of drug screening appointments; prepare documentation of case status for probation officers.
• Monitor calendar and schedule administrative reviews for foster care cases with Social Workers and other service providers to required by law; may attend administrative reviews to complete necessary case documentation; forward require case status documentation to State human services personnel to fulfill program monitoring requirements.
• Prepare reports concerning clients' needs and services as requested.
• In rare occasions, may transport clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities.
• Assist social workers in emergency situations by contacting departmental or community resources on behalf of clients; may assist probation staff in conducting on-site visits to group home facilities.
• Assist victim/witness advocates by checking with court clerks to learn trial line-up, and by checking with attorneys to learn the order of witnesses and communicating to others as necessary;
• Assist victim/witnesses advocates by keeping law enforcement, professional and occasionally civilian witnesses informed of when they will be needed in court to testify; confirming their arrival; updating others on status; informing witnesses when they are no longer required at court.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 9, 11, 12, 13.

Minimum Qualifications

Education: High school graduation or equivalent.

Experience: Four years of clerical experience.

Substitution: Equivalent combination of education and related experience.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Case Aide will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List

The names of all applicants who have submitted a completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Case Aide. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Applicants will remain on the list for 3 months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted. The names of all applicants who pass the examination with a score of 35 or higher will be forwarded to the department for further consideration.

Veteran's Preference

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks

All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation

Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer

Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

Employee Benefits

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
  • Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance – two plan options offered
  • VSP Vision Insurance – Advantage Plan offered
• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and two floating holidays
  • Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay
• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account