Case Aid (Social Service Assistant)

State of Oregon; Oregon City (OR); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Benefits package

Public Service Loan Forgiveness

Job summary

The State of Oregon's Department of Human Services seeks a Case Aid (Social Service Assistant) who will provide valuable support to caseworkers in assisting children and families. This role offers a unique opportunity to engage with various cases and make a positive impact within the community.

Candidates should possess strong communication skills, experience in human services, and an associate degree. A valid driver’s license is essential for this full-time position as some travel is necessary.

Qualifications

• Valid driver’s license and acceptable driving record required.
• One year of experience in human services or behavioral health.
• An equivalent combination of education and experience accepted.

Responsibilities

• Provide administrative support to caseworkers.
• Gather information from collateral contacts.
• Support caseworkers with home visits and transportation.
• Communicate with community partners for resource coordination.
• Attend case-related meetings to support casework activities.
• Provide testimony in court when necessary.

Skills

Attention to detail

Communication skills

Teamwork

Independence

Intercultural competency

Education

Associate degree

Tools

Office software

Job description

Salary Range: $4,124 - $5,714

Position Type: Employee Position

Employee Position Title: Case Aid (Social Service Assistant)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. The mission of Oregon's Child Welfare Program is to ensure every child and family is empowered to live a safe, stable and healthy life. We are part of a larger statewide social system that works to support children, families and communities. We partner with Tribal nations to implement the Oregon Indian Child Welfare Act and honor our government-to-government relationship. Child Welfare focuses on keeping families together whenever it is safe to do so.

Opportunity awaits! Imagine working with a team that is committed to serving children, families, and communities. Each day you have a unique opportunity to be involved with several different cases, interact with a wide range of people, and enjoy a position where each day is unique. If you're looking for interesting workdays and a chance to make a difference, this Case Aide position may be for you!

Summary of Duties As a Case Aid, you will:

• Provide administrative support to caseworkers by assisting administrative tasks like case notes, documentation, and coordination of appointments and forms for families.
• Gather and enter information from collateral contacts into the agency’s electronic system.
• Support caseworkers with home visits, client contacts, and transportation of clients, medications, and ensure children in care meet medical and mental health assessment timelines.
• Transport children or parents to and from family time and supervise as needed.
• Communicate with community partners to coordinate resources and support for children and families, maintaining a resource spreadsheet by neighborhood or school district.
• Contact any case participant or community partner to obtain information on behalf of caseworker for the purpose of placement planning.
• Attend case-related meetings, staffing, and conferences to support casework activities.
• Assist with community and home visits with children and families.
• On occasion, provide testimony in court regarding visitation observations, experiences, and other applicable information.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.
• One year of experience working in a human services or behavioral health setting;
• An associate degree in any field;
• An equivalent combination of education and experience.

Essential Attributes We are looking for candidates with:

• Experience conducting work that requires attention to detail, particularly when creating or reviewing documents.
• Demonstrated communication skills, including the ability to engage with a variety of people, the ability to de-escalate tense situations, and the ability to be assertive when necessary.
• Experience working successfully both with a team and independently, while managing your time efficiently.
• The ability to write clearly, concisely, and thoroughly with minimal spelling or grammar issues.
• The demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency.

Working Conditions

Your work will be conducted in offices, participant's homes, and other community sites. Employee will work a professional work week Monday-Friday but will need to be flexible; hours of work may fluctuate based on service needs. Occasional, compensated overtime may be required, including evening and weekend work. Some travel may be in hazardous weather conditions. You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that will require quick decision-making skills. Activities include traversing stairs, moving on uneven terrain, and helping children (weighing up to 40 pounds) in and out of car seats.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position. Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

ODHS Employee Resource Group communities that promote shared learning.

Cost of Living Adjustments.

Annual salary increases (until you reach the top of the listed salary range).

Amazing benefits package.

Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Email: [e-mail]

Phone (call or text): 971-201-0580

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”