Case Administrator (Legal Services/Administrative Support)

ADR; United States; Hybrid; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

403(b) retirement plan with company 1:

Student loan repayment program

Discounted pet insurance

Generous paid time off

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to support arbitration and mediation cases across industries. You will handle day-to-day case administration using PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This role suits professionals with a background in customer service or legal support who are comfortable with technology and capable of handling sensitive information with

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• At least three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication; able to interact with diverse stakeholders.
• Intermediate Excel; pivot tables, formulas, data analysis.
• Comfort with web-based systems and new technologies, including AI tools.
• Attention to detail and time management.
• Ability to handle sensitive information professionally and discreetly.

Responsibilities

• Manage arbitration and mediation cases using PRISM.
• Correspond with parties, attorneys, and neutrals.
• Ensure accurate scheduling, documentation, and billing.
• Provide customer service and support in a legal environment.

Skills

Customer service

Communication

Attention to detail

Time management

Discretion

Interpersonal skills

Adaptability

Education

Associate's degree in business or related field

Equivalent combination of education and experience

Tools

PRISM case management

Microsoft Office (Excel)

AI tools / related software

Job description

## Case Administrator (Legal Services/Administrative Support)Apply: Hybrid: Dallas, TX: Boston, MA: Johnston, RI: Roseville, MN: Miami, FL: Full time: Posted 20 Days Ago: R-100125**Pay Range:**Compensation will be determined on geographic location. This position is also eligible for quarterly performance-based incentives. * Charlotte, NC | Miami, FL **|** San Antonio, TX: $49,000 – $52,500* Atlanta, GA **|** Buffalo, NY | Dallas, TX: $52,000 – $55,500* Houston, TX **|** Johnston, RI **|** Minneapolis, MN: $53,000 – $56,500* Chicago, IL **|** Philadelphia, PA | Voorhees, NJ: $55,000 – $59,000* Boston, MA **|** Washington D.C.: $58,000 - $61,000* New York, NY: $62,000 – $65,500The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.**Work Environment** This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location. This position is also eligible for quarterly performance-based incentives. Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.**Qualifications*** Associate's degree in business or related field, or equivalent combination of education and experience* Minimum three years of experience in customer service, case administration, or legal environments* Strong written and verbal communication skills; able to interact effectively with diverse stakeholders* Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)* Comfort with web-based systems and adaptability to new technologies, including AI-related tools* Exceptional attention to detail and time management skills* Ability to manage sensitive information with professionalism and discretion **About Us** The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.*The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.*