CAS Clinical Service Mgr

Medtronic plc; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

Medtronic plc is seeking a Clinical Support Leader to drive regional clinical initiatives, support ablation programs, and collaborate with sales to deliver superior patient care. The role requires leading regional teams, coaching clinical staff, and coordinating with stakeholders to meet strategic objectives in a dynamic healthcare environment.

The position involves up to 50% travel within the territory and demands strong EP knowledge, leadership, and operational focus to optimize resource use

Qualifications

• Bachelor's degree with 5 years of relevant experience, or advanced degree with 3 years of relevant experience.
• Experience in Electrophysiology preferred (sales or clinical).
• Management experience in sales, clinical, or training roles preferred.

Responsibilities

• Lead regional clinical support activities and programs to optimize resources and deliver clinical guidance.
• Partner with sales to drive clinical support initiatives and provide assessments via periodic reviews.
• Align resources with business priorities and clinical support demands.
• Lead and drive EP acumen development, expansion of ablation solutions, and customer engagement.
• Coordinate strategies with sales and stakeholders to achieve expansion objectives.

Skills

Clinical leadership

People management

Stakeholder collaboration

Education

Bachelor's Degree

Advanced degree

Job description

We anticipate the application window for this opening will close on - 6 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program. Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.

This position will require up to 50% travel within their dedicated territory

Primary Responsibilities

Clinical Support Leadership

• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
• Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
• Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives

People Management

• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Leads regional Clinical Specialists to execute on key goals and objectives
• Assist employees with goal setting, performance reviews, and individual development planning (IDP's).
• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

Sales Support

• Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
• Promotes the safe and effective use of Medtronic CAS products and related procedures.

Business Operations

• Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits
• Ensure efficient, effective use of inventory, expenses and assets

Technical Support/ Clinical Support

• Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
• Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems

Educational Support

• Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
• Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
• Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel

Required Qualifications

• Bachelor's Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.

Preferred Qualifications

• Experience within Electrophysiology (sales, clinical, etc.)
• Management experience (sales, clinical, training, etc.)

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job