Carts & Loading Attendant (Part-Time)

IKEA USA; Bolingbrook (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

IKEA USA seeks a part-time Retail Carts Co-worker in Bolingbrook, IL, to enhance customer shopping experiences. The role involves maintaining shopping tools, providing assistance, and supporting customer services, with a commitment to diversity and customer relations. Hourly pay begins at $17.15, with various employee benefits.

Benefits

Medical benefits

Dental coverage

Vision benefits

401k

Store discounts

Parental leave

Pet insurance

Education assistance

Qualifications

• Ability to lift up to 50 lbs frequently.
• Willingness to work outdoors 50% of the time.

Responsibilities

• Providing loading and unloading services for customers.
• Maintaining shopping tools and ensuring stock levels.
• Addressing customer needs and resolving issues.

Skills

Friendly customer service

Efficient problem solving

Job description

Why we will love you

A job at IKEA is more than just home furnishings. Together, we work to make a better everyday life for the many. It's a perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker, you will ensure an enjoyable shopping experience for our customers by:

• Providing friendly and efficient car loading and unloading services, keeping the loading zone clean by clearing straps, excess carts, and cardboard.
• Ensuring all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained during business hours.
• Filling shopping tools at closing.
• Monitoring the condition of physical and digital shopping tools, reporting IT issues, and removing unsafe stands or tools.
• Addressing customer needs, resolving issues independently, and escalating to a manager when necessary.
• Supporting other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, and Click & Collect.
• Providing a simple and efficient handout experience in FSHO.
• Ensuring proper staging of products and equipment during Returns.
• Creating a positive customer experience during Click & Collect by ensuring accurate order handoff.
• Contributing to a culture that embraces diversity and promotes the IKEA values.

Together as a Team

Our focus at IKEA is on our customers. In Customer Relations, we build and maintain long-lasting relationships through a multichannel retail approach. We are a diverse team dedicated to ensuring a positive and joyful experience for all visitors and customers by listening to their needs and creating genuine interactions. We are passionate about people!

Qualifications

Physical Demands: Ability to lift up to 50 lbs and walk frequently.
Working Conditions: Outdoor work required 50% of the time.

Apply now!

Job Type: Permanent, Part-time, Hourly Associate
Hours: 12 to 19 hours per week (HL1)
Shifts: Availability on Fridays, Saturdays, Sundays, and Mondays preferred. Schedules are published one month in advance.
Pay: $17.15 per hour
Benefits include medical, dental, vision, 401k, store discounts, parental leave, pet insurance, education assistance, and more. Benefits are eligible at 20 hours/week.
Note: This position is sensitive; a background check and drug test are required before employment.