Carts Attendant

IKEA USA; New York (NY); On-site; Part time

Job summary

IKEA USA is seeking a Retail Carts Co-worker for a part-time position focused on improving the shopping experience. The role entails ensuring shopping tools are functional, assisting customers, and maintaining cleanliness in the loading area. A flexible schedule and physical fitness are key to thriving in this role, where teamwork and customer service are essential.

Benefits

Paid time off

Tuition discounts

Comprehensive benefits package

Discounts on products

Qualifications

• Ability to lift up to 50 lbs.
• Flexible availability on weekdays and weekends.

Responsibilities

• Provide friendly car loading and unloading services.
• Maintain shopping tools in the store.
• Resolve customer issues independently.

Skills

Customer Service

Physical Fitness

Job description

Why we will love you

A job at IKEA is more than just home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker, you will ensure an enjoyable shopping experience for our customers by:

• Providing friendly and efficient car loading and unloading services, while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensuring all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Filling shopping tools at closing.
• Monitoring the condition of physical and digital shopping tools, reporting IT issues, and removing any unsafe physical stands or tools.
• Addressing customer needs, resolving issues independently, and escalating to a manager when necessary.
• Supporting other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, and Click & Collect as needed.
• Providing a simple and efficient handout experience in FSHO.
• Staging products and equipment properly during Returns.
• Creating a positive customer experience during Click & Collect by ensuring accurate order handoff.
• Contributing to a culture that embraces diversity and reflects the IKEA values.

Together as a Team

Our Customer Relations team builds and maintains long-lasting relationships with customers across multiple channels. We work together to ensure a positive, joyful experience for all visitors and customers by listening to their needs and creating genuine interactions. We are passionate about people!

Qualifications

Physical Demands: Ability to lift up to 50 lbs and walk frequently.
Working Conditions: Outdoor work approximately 50% of the time.

Apply now!

Job Type: Permanent, Part-time
Benefits Eligible: Yes
Hours: 12-20 hours per week, with full availability on Mondays, Fridays, Saturdays, and Sundays between 9:00 AM and 10:30 PM.
Hourly Rate: $19.15
At IKEA, we prioritize caring for our co-workers and their dependents by offering a comprehensive benefits package, including paid time off, early wages, parental leave, tuition discounts, retirement plans, discounts, insurance, and more. Join us for a fun and inclusive work environment!