Cartoon Network Hotel Guest Experience Agent

Castlepark; Leacock Township (PA); On-site; USD 28,000 - 35,000; Full time

Job summary

Castlepark is seeking a Guest Experience Agent to provide exceptional customer service, ensuring a memorable experience for guests at the Cartoon Network Hotel in Leacock Township, PA. This role includes responsibilities such as greeting guests, handling reservations, and managing front desk operations. Ideal candidates should have strong communication skills and a customer-oriented mindset, with a focus on creating a positive atmosphere for all visitors.

Benefits

Flexible schedule

Free admission to Dutch Wonderland

Employee events throughout the season

Qualifications

• Must have exceptional customer service skills.
• Must be at least 18 years of age.
• 1+ year of previous hospitality or front desk experience preferred.

Responsibilities

• Greet and interact with guests in a warm, friendly manner.
• Maintain a neat, clean, and professional appearance.
• Utilize property management system to check in and out guests.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Point of Sale (POS) Systems

Job description

Cartoon Network Hotel Guest Experience Agent page is loaded

Cartoon Network Hotel Guest Experience Agent

Apply locations Cartoon Network Hotel, 2285 Lincoln Highway East, Lancaster, PA 17602, United States of America posted on Posted 30+ Days Ago job requisition id JR106159

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The service driven Guest Experience Agent (Front Desk) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.

This role is essential in making a great first impression on our guests!

We are currently looking for a:

Cartoon Network Hotel Guest Experience Agent

Roles & Responsibilities:

Roles & Responsibilities:

· Greet and interact with guests in a warm, friendly, fun, and professional manner

· Maintain a neat, clean, and professional appearance

· Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment

· Ensure a smooth check-in and check-out process for guests

· Deliver guest amenities as requested

· Accurately process guest payments while maintaining PCI compliance

· Operate internal communication devices, in an efficient and professional manner while answering and transferring calls

· Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints

· Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner

· Keep the front desk area clean and neat by sanitizing surfaces and office equipment

· Demonstrate a working knowledge of all services and facilities of the property

· Comply with all standard operating procedures

· Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis

· Provide guests with insightful information about other nearby parks and properties

· Inform guests of events and activities that may be occurring during their visit

· Promptly escalate any maintenance issues or emergencies to the appropriate authorities

· Assist with operating the retail store, Point-of-Sale (POS) system, as needed

· All other duties assigned by leadership

Education and Experience:

· High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered

· 1+ year of previous hospitality or front desk experience a plus, but not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with PA Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must have reliable transportation to and from work for your scheduled shift

· Ability to comply with all uniform policies

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to portray a positive, outgoing, professional attitude

· Ability to handle pressure and difficult situations with poise and finesse

· Must possess strong written and verbal communication skills

· Must possess strong attention to detail and problem-solving abilities

· Ability to accurately use Point of Sale (POS) and/or other cash handling equipment

· Ability to use office technology and equipment, such as PC, software, and copier

· Must be proficient in Microsoft Outlook, Excel, and Word.

· Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

· Ability to stand in place for long periods of time

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to remain sedentary for extended periods of time, while using a computer

· Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions:

· This role will be based in an indoor lodging setting, predominantly at the front desk

· Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to frequent interruptions and may need to reprioritize activities

· Subject to constant repetitive motion

Team member benefits:

Working at the Cartoon Network Hotel is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Cartoon Network Hotel employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

· Flexible schedule

· Ability to cross-train and learn unique skills across various departments

· Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

· Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than the Cartoon Network Hotel. Apply today!

Do not miss the chance to spark your career now!

We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career