Cartoon Network Hotel Guest Experience Agent

Castlepark; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Experience Agent who will be the welcoming face for guests at a unique hotel. This role involves providing exceptional customer service, managing reservations, and ensuring a memorable experience for all visitors. With a focus on friendliness and professionalism, the ideal candidate will thrive in a dynamic environment, showcasing their communication skills and attention to detail. This is a fantastic opportunity to join a fun and innovative team, where you can grow your skills and enjoy various perks, including free admission to entertainment parks. If you are passionate about creating positive guest experiences, this role is perfect for you.

Benefits

Flexible schedule

Cross-training opportunities

Free admission to parks

Exclusive employee events

Qualifications

• Must possess exceptional customer service skills.
• 1+ year of previous hospitality or front desk experience preferred.

Responsibilities

• Greet and interact with guests in a warm and professional manner.
• Utilize property management system for reservations and check-ins.
• Ensure a smooth check-in and check-out process for guests.

Skills

Customer Service Skills

Communication Skills

Problem-solving Abilities

Attention to Detail

Ability to Work Flexible Schedule

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Cartoon Network Hotel Guest Experience Agent page is loaded

Cartoon Network Hotel Guest Experience Agent

Apply locations Cartoon Network Hotel, 2285 Lincoln Highway East, Lancaster, PA 17602, United States of America posted on Posted 2 Days Ago job requisition id JR106159

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The service driven Guest Experience Agent (Front Desk) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.

This role is essential in making a great first impression on our guests!

We are currently looking for a: Cartoon Network Hotel Guest Experience Agent

Roles & Responsibilities:

1. Greet and interact with guests in a warm, friendly, fun, and professional manner
2. Maintain a neat, clean, and professional appearance
3. Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment
4. Ensure a smooth check-in and check-out process for guests
5. Deliver guest amenities as requested
6. Accurately process guest payments while maintaining PCI compliance
7. Operate internal communication devices, in an efficient and professional manner while answering and transferring calls
8. Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
9. Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
10. Keep the front desk area clean and neat by sanitizing surfaces and office equipment
11. Demonstrate a working knowledge of all services and facilities of the property
12. Comply with all standard operating procedures
13. Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
14. Provide guests with insightful information about other nearby parks and properties
15. Inform guests of events and activities that may be occurring during their visit
16. Promptly escalate any maintenance issues or emergencies to the appropriate authorities
17. Assist with operating the retail store, Point-of-Sale (POS) system, as needed
18. All other duties assigned by leadership

Education and Experience:

1. High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
2. 1+ year of previous hospitality or front desk experience a plus, but not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

1. Must be at least 18 years of age to comply with PA Child Labor Laws
2. Ability to work flexible schedule, including evenings, weekends, and holidays
3. Must have reliable transportation to and from work for your scheduled shift
4. Ability to comply with all uniform policies
5. Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
6. Ability to portray a positive, outgoing, professional attitude
7. Ability to handle pressure and difficult situations with poise and finesse
8. Must possess strong written and verbal communication skills
9. Must possess strong attention to detail and problem-solving abilities
10. Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
11. Ability to use office technology and equipment, such as PC, software, and copier
12. Must be proficient in Microsoft Outlook, Excel, and Word.
13. Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

1. Ability to stand in place for long periods of time
2. Ability to stand, walk, and remain on feet for majority of the workday
3. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
4. Ability to remain sedentary for extended periods of time, while using a computer
5. Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions:

1. This role will be based in an indoor lodging setting, predominantly at the front desk
2. Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
3. Subject to frequent interruptions and may need to reprioritize activities
4. Subject to constant repetitive motion

Team member benefits:

Working at the Cartoon Network Hotel is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Cartoon Network Hotel employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

1. Flexible schedule
2. Ability to cross-train and learn unique skills across various departments
3. Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
4. Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than the Cartoon Network Hotel. Apply today!

Do not miss the chance to spark your career now!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!