Carrier Representative I

NRS, Inc.; Toledo (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Carrier Representative to enhance freight operations and foster strong relationships with carriers. This role is crucial for ensuring timely shipments and delivering exceptional customer service. You will identify carriers, negotiate rates, and manage daily load activities while thriving in a fast-paced, team-oriented environment. If you are proactive, detail-oriented, and possess excellent communication skills, this is an exciting opportunity to grow your career in logistics and operations.

Qualifications

• Strong work ethic with a sense of urgency; able to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Outstanding organizational skills and attention to detail.

Responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Manage daily load activities, resolving issues for on-time delivery.

Skills

Sales Experience

Negotiation Skills

Organizational Skills

Communication Skills

Problem Solving

Education

Bachelor’s Degree

Job description

Join to apply for the Carrier Representative I role at NRS, Inc.

The Carrier Representative is responsible for ensuring assigned freight is executed, building lasting carrier relationships, and overseeing daily shipment activities while ensuring a high level of customer service to exceed our customers’ expectations. The Carrier Representative reports to the Operations Manager.

Duties And Responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Drive operational excellence to both customer and carriers.
• Manage daily load activities, resolving issues to ensure on-time pick-up and delivery.
• Proactively resolve problems that may arise while a load is in transit.
• Think creatively and enjoy a competitive, team-based atmosphere.
• Grow business with current carriers in alignment with account growth strategy plans.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• Previous sales experience preferred.
• Truck brokerage knowledge preferred.
• Strong work ethic with a sense of urgency; able to work in a fast-paced environment with quickly changing priorities.
• Works proactively and independently, with the ability to take initiative.
• Outstanding organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Willingness to learn and apply new knowledge.

Physical Demands

• Extended Sitting: Primarily desk-based with prolonged computer use.
• Light Lifting: Occasional handling of objects up to 20 pounds.
• Computer Use: Frequent operation of computers and office equipment.
• Eye Strain and Repetitive Motion: Due to continuous screen use and typing.
• Office Navigation: Light walking and standing for meetings and tasks within the office.

EEO Statement

NRS is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.