Carrier Relations Manager

Pace Runners Inc; Austell (GA); On-site; USD 75,000 - 80,000; Full time

Job summary

Pace Runners, Inc. is hiring a Carrier Relations Manager in Austell, GA.

The role focuses on sourcing and sustaining a robust network of independent contract drivers, balancing daily operations with long-term carrier growth, and serving as a bridge between operations and carriers. Key duties include recruiting carriers, evaluating KPI data, and collaborating with customers to optimize shipments across a multi-state footprint.

Qualifications

• Bachelor’s degree or equivalent in Business, Supply Chain, Logistics, Marketing, or related field is a must.
• 2–5 years’ industry experience with proven results.
• Ability to maintain confidentiality of carrier rates and profitability scales.
• Proficient in Microsoft Office Suite.

Responsibilities

• Develop, recruit, implement, maintain and improve strong relationships with contracted carriers.
• Identify and monitor data and trends to develop new carrier relationships and capacity.
• Provide input to contracted carriers regarding performance relative to contractual requirements.
• Collaborate with customers on operational support and needs in specified locations.

Skills

Relationship building

Self-starter

Communication skills

Problem solving

Prioritization

Education

Bachelor’s degree in Business, Supply Chain, Logistics, Marketing, or related field

Tools

Routing software

Microsoft Office Suite

Job description

Salary Range: $75,000.00 To $80,000.00 Annually

Ready to move your career forward? Pace is hiring a Carrier Relations Manager in Austell, GA.

Pace is seeking a driven, resourceful Carrier Relations Manager who thrives in a fast-paced, ever-changing environment and knows how to get things done. This role is ideal for someone with proven experience sourcing and building relationships with independent contract drivers, managing multiple priorities, and balancing day-to-day operational needs with long-term carrier growth. You'll take ownership across multiple areas of business, build and maintain a strong driver network, and serve as a key connection point between our operations and carriers. If this sounds like you,

Essential Duties and Responsibilities:

• Develop, recruit, implement, maintain and improve strong relationships with contracted carriers.
• Continually seek diverse, complimentary carrier/service provider relationships to ensure our capacity to move freight matches our customers’ demands throughout our logistics network.
• Identify and monitor data and trends to develop new carrier relationships and capacity in growing or changing markets.
• Provide input to contracted carriers regarding their operations performance in relation to their contractual requirements.
• Incorporate, organize and employ information from various support departments to continually strengthen the quantity and quality of carrier relationships within a multi-state footprint.
• Collaborate with customers on operational support and need in specified location(s).
• Create standard operating procedures for specific customers to ensure shipment optimization and carrier procurement.
• Direct the Departmental support of the on-boarding process for new and potential carriers/service providers.
• Evaluate Key Performance Indicators (KPI’s) and other metrics to assess the effectiveness of all carrier relationships.
• Coach, champion and lead improvement projects for a market, region or the Department.
• Employ multiple routing software platforms to identify and create efficiencies with contracted carriers.
• Partner with our sales teams to develop additional business opportunities and customers for Pace.

Education and/or Work Experience Requirements:

• Bachelor’s degree or equivalent in Business, Supply Chain, Logistics, Marketing, or related field is a must.
• 2 – 5 years’ industry experience with proven results.
• True self-starter with high energy and professional demeanor.
• Demonstrated experience implementing/managing medium-to-large scale projects.
• Capability to maintain strict confidentiality of information related to carrier rates and profitability scales.
• Computer applications experience and proficiency in Microsoft Office Suite.
• Ability to discreetly and tactfully recognize and handle sensitive and confidential information a must.
• Flexibility to work various schedules as dictated by business/operational need.
• Knowledge of DOT and OSHA regulations.
• Ability to prioritize and manage a variety of tasks and meet various deadlines with changing priorities and conflicting deadlines required.
• Confidence is important. You’ll be interacting with, influencing and impacting individuals at all levels within the organization.
• Proficiency to work with mathematical concepts such as probability and statistical inference; interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to solve practical problems, collect data, establish facts and draw valid conclusions.
• Excellent communication skills, including the ability to present confidently and demonstrate diplomacy in both oral and written form.
• Strong attention to detail.

Physical Requirements:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Physical:

• Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds).
• Tasks may involve extended periods of time at a keyboard or work station.
• Some tasks require the ability to perceive and discern visual cues or signals.
• The ability to communicate orally.
• Ability to travel via air and car.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pace Runners, Inc. is an Equal Opportunity Employer.

About Pace Runners, Inc.

Pace is a Values driven company filled with opportunities. Not just on the road, but in every aspect of our business. We encourage innovation, embrace creativity, and recognize success.

Pace Runners, Inc. is a privately held company. With operations in the Southeast Region, Midwest Region, and Texas. Pace Runners provides cross-docking, warehousing, same day delivery, and customized logistics services to leading companies. Pace Runners provides dependable and versatile ground transportation logistics solutions built to order. Visit www.pace-usa.com to learn more.

At Pace, our mission is to serve and improve lives through logistics. We believe our values and culture drive this mission forward. We make it our purpose to serve relentlessly. This extends to our teammates, our partners, and in the communities where we work. Pace’s Safety Recognition Program rewards team members for putting safety first. Our Culture Warrior Program recognizes team members who live and breathe our core values.

Pace is a stable, growing company with over 25 years in business and still growing. Come and join our growing team!