Carrier Operations Lead

Shippo Dev; Remote; USD 109,000 - 147,000; Full time

Job summary

A logistics technology company is seeking a Carrier Operations Lead to optimize operations and enhance the efficiency of their carrier ecosystem. This remote-first role requires at least 5 years of experience in technical operations, with strong skills in SQL and problem-solving. The ideal candidate will work cross-functionally to ensure accurate and scalable carrier integrations while driving operational excellence. This position offers a competitive salary and generous benefits.

Benefits

Healthcare coverage for medical, dental, and vision

Flexible vacation policy

WFH stipend

Charity donation match

Professional development programs

Qualifications

• 5+ years in technical operations focusing on carrier management or billing.
• Proficient with SQL and analytic platforms.
• Strong operational mindset for complex problem-solving.

Responsibilities

• Own operational performance of carrier ecosystem.
• Act as operational lead for rating workstreams.
• Support international rate management and program design.

Skills

SQL proficiency

Analytical skills

Problem-solving

Technical communication

Operational efficiency

Education

5+ years in technical operations or logistics

Job description

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here:

every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Shippo is looking for a proactive and detail-oriented Carrier Operations Lead to join our Carrier Operations Team. You’ll report to the Carrier Operations Sr Manager and deliver success by owning the operational performance of Shippo’s carrier ecosystem, ensuring our programs are running at peak efficiency. You will act as the operational lead for our various rating workstreams, support bridging operational gaps within our carrier integrations, and work toward a zero-engineering-dependency environment through improved process design and launch-readiness protocols. By serving as the functional expert for our specialist team and an operational link for our partnership managers, you will eliminate financial leakage and ensure our carrier integrations are reliable, accurate, and scalable.

It’s a great fit for someone who thrives in data-rich environments, loves solving complex problems, and brings a strong generalist mindset to operational challenges. We're looking for a hands-on problem solver—someone who takes initiative, owns issues end-to-end, and doesn't shy away from ambiguity. You’ll work cross-functionally with Finance, Product, and Engineering to ensure accurate pricing and seamless reconciliation workflows across our carrier partnerships.

If you're passionate about optimizing operations, diving into messy data, and building scalable solutions, we want to hear from you.

• Program Ownership: Lead the operational lifecycle of our Rating Variance Programs. You will own the health of the automated "detection-to-resolution" workflow, ensuring the team hits turnaround times for root cause analysis and financial recovery.
• Technical Bridge: Serve as the primary operational partner for Product and Engineering. You will work with engineering to translate complex carrier API behaviors and technical defects into actionable business cases for our carrier partners and technical requirements for our R&D teams.
• Rating Integrity & Launch Readiness: Support ownership of a "Pre-launch Onboarding" process for all hosted carrier contracts. You are the final gatekeeper ensuring that rates, surcharges, and credentials are configured correctly to prevent financial leakage before labels are generated. You will work in close collaboration with Partnerships, Reconciliation, Data, and Revenue Operations teams.
• International Rate Management: Lead the tactical execution and program design for international price updates. You will drive initiatives to automate the ingestion of global rate changes, improving process design to reduce lead times and ensure 100% accuracy across diverse currency and surcharge structures.
• SOP & Process Design: Move the team from "ad-hoc heroics" to repeatable processes. You will help build/refine the operational playbooks for carrier onboarding, annual price changes, and dispute management, providing functional mentorship to the Specialist team to ensure high-velocity execution.
• Operational Quality Control: Oversee the team’s root cause and solution output. You will review high-dollar variances and ensure the team repeatably hits target KPIs, maintains carrier SLAs, and helps to identify trends that require systemic product or engineering fixes.

Your shipping requirements

• Experience: 5+ years in technical operations or logistics, with a focus on carrier management or billing systems. Program Management background is a plus.
• Advanced Data Proficiency: Proficiency with SQL and analytic platforms is preferred. You should be comfortable monitoring dashboards and auditing automated data flows.
• Operational Mindset: You enjoy taking complex, ambiguous problems and building a streamlined, documented process to solve them at scale.
• Logistics SME: Deep understanding of the parcel industry's rating logic, including zones, weight tiers, and the technical nuances of carrier-to-platform billing.
• Technical Communication: Exceptional ability to "translate" between technical and non-technical stakeholders—navigating a deep-dive with an Engineer in the morning and an operational sync with a Carrier Partner in the afternoon.
• Bias for Action: You thrive in an environment where you are expected to identify a problem, build a solution, and then document the process for the broader team to follow. You think quickly and act quicker.

Bonus

• Experience working directly with USPS, FedEx, and/or UPS preferred.

What is in the Shippo Package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours
• One week-long company wide winter slow down
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation

Our Compensation Ship policy:

We believe compensation is a custom experience and are committed to fair and equitable compensation practices. The standard base pay range for this role is min is $109k to a max $147k annual salary (we tend to anchor our offers at the mid point $128k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [e-mail]

Shippo s in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.