Carpet Technician - Mountain Loft Resort

MasterCorp; Gatlinburg (TN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package including Medical, Vı

Paid Time Off

Job summary

MasterCorp, Inc. in Gatlinburg, TN is seeking Floorcare Technicians to clean and maintain carpet while meeting quality and timeliness standards. This role supports our hospitality properties with care and a strong service mindset.

You will use carpet cleaning equipment, follow chemical usage guidelines, and work across multiple buildings to ensure guest spaces are ready for occupancy. Training is provided, with opportunities for growth within the company.

Qualifications

• High School Diploma or equivalent.
• 18 months of full-time work experience directly related to the role.
• Prefer experience with stripping/waxing floors.
• Carpet cleaning experience.
• Must be trained thoroughly before beginning work - mentor (trainer) approval before working alone.
• Must be well-versed on chemicals and their use.

Responsibilities

• Maintain a high standard of excellence.
• Work with efficiency and quality.
• Inspect all areas prior to cleaning for damage and stains.
• Determine washing method based on condition. – cleaning method
• Vacuum loose dirt/debris from items to be cleaned.
• Pre-treat stains according to fiber-surface.
• Walk all assigned buildings or floors to ensure all are ready for occupancy.
• Report unit maintenance issues as per company procedure.
• Lift and move furniture as needed.
• Properly use carpet cleaning equipment.
• Store all chemicals in approved area.
• Assist in maintaining cleanliness and organization of storage closets.
• Maintain and operate company-owned vehicles.
• Ensure a safe working environment at each site and office.
• Demonstrate a sense of urgency to ensure duties are completed on time.
• Personal timeliness. Be prompt with all assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventories of supplies and equipment.
• Assist in solving guest complaints promptly.
• Create strong, positive customer relations.
• Willing and able to assist resort guests and owners.
• Knowledgeable of the resort.

Skills

Carpet cleaning

Floor care

Customer service

Time management

Safety awareness

Education

High School Diploma

18 months related experience

Tools

Carpet cleaning equipment

Job description

Gatlinburg, TN 37738

Join Our Team at MasterCorp, Inc.!

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

WHAT WE OFFER YOU

• Starting at $17.50 per hour
• Refer A Friend Bonus Potential
• Immediate hire – Full-time and part-time positions available
• Paid Training
• Benefits package including: Medical, Vision, Dental, Paid Time Off
• Opportunities for growth and career development

What We’re Looking For:

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview

The Floorcare Technician is responsible for cleaning and maintaining carpet while meeting quality and timeliness standards. A Floorcare Technician must ensure he or she follows the company mission statement and values always.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a high standard of excellence.
• Work with efficiency and quality.
• Inspect all areas prior to cleaning for damage and stains.
• Determine washing method based on condition. – cleaning method
• Vacuum loose dirt/debris from items to be cleaned.
• Pre-treat stains according to fiber- surface.
• Walk all assigned buildings or floors to ensure all are ready for occupancy.
• Report unit maintenance issues as per company procedure.
• Lift and move furniture as needed.
• Properly use carpet cleaning equipment.
• Store all chemicals in approved area.
• Assist in maintaining cleanliness and organization of storage closets.
• Maintain and operate company-owned vehicles.
• Ensure a safe working environment at each site and office.
• Demonstrate a sense of urgency to ensure duties are completed on time.
• Personal timeliness. Be prompt with all assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventories of supplies and equipment.
• Assist in solving guest complaints promptly.
• Create strong, positive customer relations.
• Willing and able to assist resort guests and owners.
• Knowledgeable of the resort.

Experience and Education Requirements

• High School Diploma or equivalent combination of education and work experience
  18 months of full-time work experience directly related to the role.
• Prefer experience with stripping/waxing floors.
• Carpet cleaning experience.
• Must be trained thoroughly before beginning work - mentor (trainer) approval before working alone.
• Must be well-versed on chemicals and their use.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.