Carline Specialist (Cleveland, Ohio)

Dealer Tire, LLC; Marion (OH); Vor Ort; USD 59.000 - 61.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k match

Zusammenfassung

Dealer Tire, a family-owned international tire distributor established in 1918 in Cleveland, OH, seeks a Carline Specialist in Marion, OH. You will respond to inbound customer inquiries, support OEM dealers, and drive tire sales growth while collaborating with cross-functional teams.

2–3 years in sales/service with strong communication and product knowledge is preferred. The role includes salary, potential commission, and a comprehensive benefits package.

Qualifikationen

• 2-3 years of sales/service experience or equivalent work
• Associate or Bachelor’s degree preferred
• General knowledge of J.D. Edwards, Salesforce, Microsoft Teams, Workday and other daily used systems

Aufgaben

• Respond to inbound calls from current and potential customers with superior service.
• Proactively identify opportunities to increase dealers’ tire sale revenues.
• Coordinate with Warehouse, Program Management and Accounts Receivable to ensure timely responses to inquiries and orders.
• Provide product knowledge and support to the sales team as needed.
• Maintain accurate orders and admin documentation; adhere to company goals.

Kenntnisse

Customer service

Sales

Communication

Time management

Ausbildung

Associate or Bachelor’s degree

Tools

JDE

Salesforce

Microsoft Teams

Workday

Jobbeschreibung

Who We Are

Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Job Details

• Base Pay Range: $58,936-$61,000
• Targeted Annual Commission: $8,400
• Title: Carline Specialist
• Reports To: Carline OEM Team Lead
• FLSA Status: Salary Non-Exempt
• Last Revised: 11/01/2023

Account Management and Marketing

Respond to inbound calls from both current and potential customers, responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice and translating inquiries into opportunities. Exhibit strong focus and commitment to sales achievement and develop relationships with customers to help influence the sale. Proactively make outbound calls to current and potential customers to identify opportunities to increase dealers’ tire sale revenues. Ability to provide customer solutions through general knowledge of products, processes & provides support to sales team as needed Exhibit a strong focus on team-sell and developing relationships. Represent Dealer Tire with all OEM dealers.

Service

Evaluate the customer’s needs and exercise discretion to determine appropriate actions. Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience. Ensure the accurate processing of orders on a daily basis. Interact with other departments, such as Warehouse network, Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders. Resolve customer concerns and questions as it relates to delivery issues, AOR assistance, program element assistance and promotional and marketing questions. Strive for one call resolution with every customer.

General

Communicate effectively with OEM Team Lead and Associate Team Lead regarding business issues. Adhere to Dealer Tire goals and objectives by following core values. Display a professional manner when dealing with internal and external customers. Complete all administrative documentation required. Input critical notes to contact center management system. Attend all training sessions, as required. Exhibited basic proficiency with diagnostic skills and industry/product knowledge Strong communication skills and time/productivity management JDE - navigate to basic pages, find basic data, canceling orders, placing orders, releasing backorders. Office tools: Basic knowledge of Outlook, Word, Excel Salesforce: Basic navigation, search / note entries / editing / returns OE Programs: Basic knowledge of programs

Position Requirements

2-3 years of sales/service experience, or equivalent work experience. Associate or Bachelor’s degree preferred. Excellent communication & customer service skills Successful completion of Sales Fundamentals General knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands. Understand functions and processes of J.D. Edwards, Salesforce, Microsoft Teams, Workday and other daily used systems.

Competencies Required

• Agility
• Collaboration
• Customer Focus
• Influence
• Initiative
• Relationship Building
• Results Orientation
• Trusted Advisor

Physical Job Requirements

Sit for long periods of time. Continuous viewing from and inputting data to a computer screen. Talk on a telephone for extended periods of time.

Drug Policy

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire

An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement

Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs.

LEGAL DOCUMENTS

If seeking employment in the United Stated, please see the following notices: Federal and State Required Postings

Steeped in integrity and tradition, we’ve been owned and operated by the Mueller family since 1918. By dedicating ourselves to automotive manufacturers and their dealers, we took a different approach to the tire business. With innovative programs designed to increase customer satisfaction, safety, and retention, we’ve made it easy and profitable for them to grow their businesses while making people safer on the road.