Cargo Operations Agent

Singapore Airlines; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Singapore Airlines is seeking a Cargo Operations Supervisor in San Francisco to monitor and coordinate warehouse and ramp activities and supervise cargo handling agents.

You will ensure bookings are moved as scheduled, provide guidance on SOPs, and maintain accuracy in cargo inventory, transfers, and daily communications. The role requires certification, ability to work irregular hours, and strong MS Office skills.

Qualifications

• Experience in air freight warehouse operations.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Good communication skills.
• Ability to manage operational issues under pressure.
• Ability to work irregular hours as assigned, including weekends.

Responsibilities

• Oversee cargo build-up and breakdown.
• Coordinate with Customer Service Team and handling agents to ensure all cargo is moved as booked, and notify Customer Service with an inventory of the on-hand cargo if anything is left behind.
• Provide guidance to Handling Agents on SQ’s operational SOPs if required.
• Comply with all company procedures such as manuals, bulletins and memos.
• Monitor transfer of cargo to interline partners and trucks.
• Monitor station’s ULD stock.
• Reposition excess ULDs back to SIN.
• Follow up with daily SQ Cargo emails.
• Perform cargo invoice verification for payment (for SFO & ANC stations).
• Prepare turnover of all significant activities to SQ Cargo staff on the next shift.
• Staff must be SQ DG CBTA certified.
• Manager and Supervisors may assign any other duties as needed.

Skills

Air freight operations

Good communication

Operational issues under pressure

Irregular hours including weekends

Tools

Microsoft Office Suite

Job description

BASIC JOB FUNCTIONS

Monitor and coordinate all SQ Cargo warehouse/ramp operations and supervise cargo handling agents during assigned shifts.

MAJOR DUTIES

1. Oversee cargo build-up and breakdown.
2. Coordinate with Customer Service Team and handling agents to ensure all cargo is moved as booked, and if anything is left behind, to notify Customer Service with an inventory of the on-hand cargo.
3. Provide guidance to Handling Agents on SQ’s operational SOPs if required.
4. Comply with all company procedures such as manuals, bulletins and memos.
5. Monitor transfer of cargo to interline partners and trucks.
6. Monitor station’s ULD stock.
7. Reposition excess ULDs back to SIN.
8. Follow up with daily SQ Cargo emails.
9. Perform cargo invoice verification for payment (for SFO & ANC stations).
10. Prepare turnover of all significant activities to SQ Cargo staff on the next shift.
11. Staff must be SQ DG CBTA certified.
12. Manager and Supervisors may assign any other duties as needed.

QUALIFICATIONS/REQUIREMENTS

1. Experience in air freight warehouse operations.
2. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
3. Good communication skills.
4. Ability to manage operational issues under pressure.
5. Ability to work irregular hours as assigned, including weekends.