Cargo Claims Examiner I

jbhunt; Lowell (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

401(k) retirement plan

Paid time off

Job summary

J.B. Hunt in Lowell, Arkansas seeks a Cargo Claims Examiner I to manage cargo incidents, coordinate communications, and document actions. The role supports timely action plans to mitigate loss and maintain accurate records for each incident.

Shift: Monday–Friday, 8:00 AM–5:00 PM. Requires excellent communication, attention to detail, and ability to work with internal teams and customers in a fast-paced environment. Training and development are available.

Qualifications

• High School Diploma/GED with less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field.
• Typing speed of at least 40 words per minute.
• Strong written and verbal communication abilities.

Responsibilities

• Manage cargo incident communications with internal and external stakeholders.
• Apply guidelines to mitigate exposure and document all incident details.
• Enter data accurately across internal and customer systems and monitor timelines.
• Coordinate remediation efforts while ensuring regulatory compliance.
• Contribute to updating incident reporting procedures.

Skills

Customer empathy

Communication skills

Attention to detail

Typing speed 40 WPM

Education

High School Diploma/GED

Job description

Job Title:Cargo Claims Examiner I

Department:Insurance

Country:United States of America

State/Province:Arkansas

City:Lowell

Full/Part Time:Full time

Job Summary:Under general supervision, this position is responsible for managing all incidents related to cargo overages, shortages, and damages. This customer facing role will serve as the initial contact for all internal and external stakeholders. The incumbent will ensure timely action plans to mitigate loss and ensure accurate documentation of all details surrounding each incident.

Job Description:Shift: Monday - Friday, 8:00AM - 5:00PM (may be adjusted)

Key Responsibilities

• Efficiently manage inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with the potential of financial exposure; apply independent judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims
• Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action and establish timely action plans
• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding items
• Leverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forward
• Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat regulations, Federal and State food safety laws, and DOT regulations; identify regulatory implications of cargo incidents and ensuring that all remediation actions are documented and compliant with applicable standards
• Actively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracy
• Request and document all contractual, financial, and DOT-related claim documents to support further investigations, ensure defensibility, and facilitate future reference or audits. This often includes searching various internal databases for uploaded documentation (bill of lading, customer agreements, etc.), obtaining inspection reports from external sources, and compiling necessary correspondence between internal and/or external participants (e.g. carrier correspondence)
• Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques

Qualifications

Minimum Qualifications

• High School Diploma/GED with less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field

Preferred Qualifications

• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Knowledge of problem reporting and escalation practices
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to process information with high levels of accuracy
• Ability to type at least 40 words-per-minute

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with te