Cargo Claims Adjuster - Houston, TX

American President Lines; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plans

Pension

Life Insurance

Employee benefits platform

Gym discounts

Job summary

CEVA Logistics is seeking a Cargo Claims Adjuster in Houston, TX to manage the claims process for domestic and international cargo and contract logistics. You will review claims, set reserves, and prepare settlements with support from finance and legal teams.

The role requires strong analytical skills, proficiency in Excel, and the ability to work across departments with multiple stakeholders. A license and related experience are preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in Business Administration or Risk Management or equivalent preferred.
• Two years related experience.
• All Lines Adjuster License.
• Ability to read, analyze, and interpret contracts, procedures, or regulations.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office and related software.
• Ability to communicate with diverse backgrounds and present information.

Responsibilities

• Utilize knowledge of Excel/database analytics to assist in pricing and review claims for accuracy.
• Administer reserves per applicable contract.
• Investigate claims and document files for settlement or declination.
• Prepare settlement authorizations and presentations for approval and follow-up with management/insurance.
• Act as a resource to defense attorneys in litigation and research legal matters.
• Liaise between company and insurance carrier on large occurrences.
• Develop and generate detailed management reports.
• Coordinate with finance to align reserves.

Skills

Analytical skills

Problem solving

Communication

Negotiation

Time management

Presentation

Education

High School Diploma or GED

Bachelor's Degree in Business Administration or Risk Management

Tools

Microsoft Office

Excel

Job description

Select how often (in days) to receive an alert:

590612

Houston Tx, US

Cargo Claims Adjuster - Houston, TX

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

Administration of the claims management process related to all cargo claims, domestic international and contract logistics and assist with other related duties as needed. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Utilize knowledge of Excel/database analytics to assist in pricing Receive and review claims for accuracy and data completion.
• Administer reserves as per applicable contract.
• Investigate claim and document file in preparation for settlement and/or declination.
• When applicable, prepare settlement authorizations and presentation for approval and follow-up for closure with upper management and/or insurance company.
• Act as a resource to defense attorneys in litigation process.
• Conduct research and other activities for legal defense matters.
• Act as a liaison between the company and the insurance carrier on large occurrences.
• Work with other departments to gather information on large occurrences.
• Develop and generate detailed management reports.
• Work with the finance department to align current reserves.
• Serve as a resource to station management on claims handling issues.
• Maintain effective means of communication with station and corporate management regarding significant or material high dollar claims.
• Obtain continuous status reports from claimants regarding their claims.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• High School Diploma or GED required
• Bachelors’ Degree in Business Administration or Risk Management or equivalent combination of work experience and education, preferred
• Two-year related experience
• All Lines Adjuster License
• Ability to read, analyze, and interpret customers contracts, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Demonstrated technical expertise and product specific knowledge.
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, customers, vendors and employees.
• Strong analytical and problem-solving skills, detail oriented, with strong mathematical, logical, analytical and financial analysis skills.
• Demonstrated skill in the creation of spreadsheets and complex reports.
• Ability to manage complex or emotional client, vendor or employee situations promptly and professionally meeting commitments for service and assistance and maintain stable performance under pressure or opposition.
• Ability to exercise professional judgment, diplomacy, patience and discretion in dealing with sensitive, confidential information.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Skilled in exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
• Utilize reliable, consistent research and follow-up skills.
• Strong interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization, vendors, third party and/or ancillary service providers. Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
• Make customers and their needs a primary focus of one's actions, developing and sustaining productive relationships.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.

Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.

Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.

401(k) with company match.

Flexible Paid Time Off programs including company paid holidays.

Tuition reimbursement program.